PURITY SILANTOI

As a front office associate in a 4-star hotel, I welcomed guests with a warm demeanor, ensuring a positive first impression.

Key responsibilities

• Efficiently manage the hotel's front desk operations, ensuring a seamless check-in and check-out process for guests
• Provide exceptional customer service by addressing guest inquiries, resolving issues, and anticipating their needs
• Handle reservations, cancellations, and modifications with precision, utilizing the hotel's reservation system
• Coordinate with housekeeping to ensure timely room turnover and cleanliness standards are met
• Maintain a welcoming and professional atmosphere in the lobby, actively engaging with guests to enhance their overall experience
• Handle financial transactions, including processing payments, handling cash, and managing guest accounts accurately
• Collaborate with other departments to facilitate smooth communication and coordination in delivering high-quality service
• Respond promptly to phone calls, emails, and in-person requests, demonstrating excellent communication skills
• Stay informed about hotel amenities, services, and local attractions to assist guests with relevant information
• Uphold and enforce hotel policies to ensure the safety and security of guests and their belongings.

• Worked on a short contract in front office at Barwa Barahat Al janoub under The Living Adventure which was managing the hospitality services of 60,000 rooms across Doha's residential accommodation for visitors to the global sports event Qatar 2022 in form of fully fitted and furnished buildings or compounds
• That position laid a foundation for me to have an international experience
• Drawn from knowledge of various cultures to make international guests feel welcome.

Key responsibilities

• Perform all check-in and check-out task
• Key management
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished
  to accommodate guests’ needs.

• I have worked with World Vision Kenya as a casual clerk, taking part in a project of data entry for seedlings and tree planting tracking tool
• Transferring data from paper formats into computer files
• Creating spreadsheets with large numbers of figures without mistakes
• Updating existing data.

• Worked as a clerk in digitalization of civil registration of birth and death certificates data entry which happened in different counties across the country.

Responsibilities:

• Data Entry and Management

Accurately entered data from paper birth and death Certificates into the municipal digital database.

• Verification and Validation

Cross-checked entries for for accuracy and completeness,ensuring data integrity and minimizing errors.

I worked at Jomo Kenyatta International Airport with Kenya Airways for three months, specializing in communication, customer relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.

Key responsibilities

• Deliver high-quality customer experience to passengers throughout check-in and boarding
• Process and identify solutions to issues and challenges related to flight delays, baggage weight
  and travel compliance.
• Verified travel documents and provided information to passengers to ensure safe
  boarding
• Identify solutions to boarding issues and complications, field inquiries from
  passengers, and provide hotel and meal accommodations due to flight delays and
  cancellations