PURITY NJERI MUCHIRA
Summary
Dynamic and meticulous administrative professional with over a decade of experience in providing exceptional administrative support and customer service across diverse sectors. Adept at coordinating complex operations, including managing communication channels, scheduling, and logistics. Proven track record in overseeing large-scale security operations, maintaining accurate records, and ensuring seamless functionality of security and tracking systems. Highly skilled in managing digital platforms, from social media to specialized software systems. Known for strong organizational skills, effective problem-solving, and the ability to handle multiple tasks efficiently. Committed to delivering high-quality service and fostering a positive and productive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Command and Control Operator / Administrative Assistant
G4S Security Company – UNHCR Nairobi Office
Nairobi
02.2014 - Current
- Conducted residential security assessments in coordination with security teams.
- Monitored and coordinated over 400 UNHCR operational vehicles, including those stationed at Dadaab and Kakuma field locations, using GPS and tracking systems.
- Oversaw CCTV surveillance systems and ensured real-time monitoring and incident reporting.
- Assisted in the development, documentation, and continuous updating of Standard Operating Procedures (SOPs) to align with evolving operational needs.
- Maintained and updated staff profiles and residential addresses using Google Earth Pro.
- Managed access control systems, ensuring all magnetic security doors functioned optimally.
- Facilitated the processing of staff identification cards and regular radio communications within the UNHCR compound.
- Operated the Warden System and SMS-based emergency response software to track and account for all staff during emergencies, ensuring seamless integration with web-based platforms.
- Managed staff movement records through tracking software to maintain accountability and situational awareness.
Receptionist/Cashier
Metropolitan Hospital, Nairobi
Nairobi
03.2013 - 11.2013
- Admitted and discharged patients, ensuring compliance with hospital protocols and accurate record-keeping.
- Handled high-volume incoming and outgoing calls, managed appointment bookings, and supported front-desk operations.
- Conducted NHIF validation, processed pre-authorizations, and verified claim forms.
- Raised invoices and processed credits, especially for renal patients at Kenyatta National Hospital.
- Managed daily revenue reports and submitted financial summaries to relevant departments.
- Ensured accurate and timely completion of NHIF forms and billing documentation.
- Coordinated with clinical and administrative teams for smooth service delivery and reporting.
Assistant Administrator
Jechrin Express Services
03.2012 - 02.2013
- Prepared and dispatched daily correspondence, ensuring timely communication with clients.
- Managed data entry of delivery records and generated daily operational reports.
- Maintained high customer satisfaction through effective client communication and problem resolution via email and phone.
Accounts Clerk (Casual)
Kenyatta National Hospital
Nairobi
09.2011 - 02.2012
- Admitted and discharged patients, ensuring compliance with hospital protocols and accurate record-keeping.
- Handled high-volume incoming and outgoing calls, managed appointment bookings, and supported front-desk operations.
- Conducted NHIF validation, processed pre-authorizations, and verified claim forms.
- Raised invoices and processed credits, especially for renal patients at Kenyatta National Hospital.
- Managed daily revenue reports and submitted financial summaries to relevant departments.
- Ensured accurate and timely completion of NHIF forms and billing documentation.
- Coordinated with clinical and administrative teams for smooth service delivery and reporting.
Administrative Assistant
KAN Insurance Brokers Ltd
10.2010 - 08.2011
- Provided front desk support and handled client inquiries and follow-ups professionally.
- Drafted and managed outgoing correspondence and maintained office documentation.
- Managed petty cash, created purchasing lists, and supported payroll processing.
- Issued insurance covers and tracked claims processing, ensuring timely follow-up with clients and providers.
Education
Bachelor of Business Management - Procurement & Supply Chain Option
Mount Kenya University
08.2025
Diploma in Business Management -
Mount Kenya University
01.2010
Skills
- Supply chain management
- Project management
- Customer service
- Data analysis
- Standard operating procedures
- Financial reporting
- Effective communication
- Team collaboration
- System troubleshooting
- Emergency response coordination
- Safety protocol compliance
- Regulatory standards
- Technical problem solving
- Capacity planning
- Operations management
- ERP systems proficiency
Languages
English – Fluent, Swahili – Fluent, Kikuyu – Proficient
Hobbies and Interests
Creative arts (crocheting, beadwork, DIY crafts), Community outreach and charitable work, Traveling and cultural exploration, Music, dancing, and performance arts, Swimming and wellness activities, Poetry and reflective journaling
Volunteer Experience
- Kerugoya Parish – Maralal & South Horr Missions, Peace & Relief Volunteer, 2007, Participated in regional peacebuilding and feeding missions targeting marginalized communities, Promoted interfaith dialogue and humanitarian support in semi-arid regions
- Nairobi Design Week, Mental Health & Arts Volunteer, Nairobi, Kenya, 2022, Advocated for mental health through sensory-focused public engagement, Supported logistics and awareness campaigns to promote neurodiversity through art, Journey Through the Senses (Synesthesia Awareness)
Extracurricular Activities
Secretary, Business Students Association Mount Kenya University — 2009 Coordinated campus-wide events including business trips and career forums Led environmental initiatives such as tree planting and health outreach programs Facilitated hospital visitations and community wellness activities
Certification
- Advanced Security in the field Certificate
- BLS AND FIRST AID COURSE
- communication and Security Control Operations Certificate
- First Aid Awareness medical and trauma Emergencies,basic fire safety awareness Certificate
- IFAK COURSE
- IKG_1-2-3_Certificate Modules 1-2-3
- International Federation of Red Cross and Red Crescent Societies Stay Safe Course Certificate
- Nairobi Design Week
- prevention of sexual harassment and abuse
- Risk Management Certificate
- Security For Women Certificate
- Street Survival (Advanced) Certificate
- Street Survival (Basic) Certificate
- UN prevention of harassment,sexual harassment and abuse of authority in the workplace Certificate
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Command and Control Operator / Administrative Assistant
G4S Security Company – UNHCR Nairobi Office
02.2014 - Current
Receptionist/Cashier
Metropolitan Hospital, Nairobi
03.2013 - 11.2013
Assistant Administrator
Jechrin Express Services
03.2012 - 02.2013
Accounts Clerk (Casual)
Kenyatta National Hospital
09.2011 - 02.2012
Administrative Assistant
KAN Insurance Brokers Ltd
10.2010 - 08.2011
Bachelor of Business Management - Procurement & Supply Chain Option
Mount Kenya University
Diploma in Business Management -
Mount Kenya University
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