Purity Nga'ng'a
Nairobi
Summary
Organized and customer-focused professional with extensive experience in administrative support, customer service, data management, reporting, and office coordination. Skilled in responding to customer inquiries, resolving issues efficiently, maintaining accurate records, and supporting daily business operations in fast-paced environments. Experienced in handling high volumes of information while ensuring accuracy, confidentiality, and excellent service delivery. Strong communication, problem-solving, multitasking, and organizational skills, with a proven ability to build positive customer relationships and contribute to team success.
Overview
7
7
years of professional experience
Work History
Tour Consultant(customer support)
Stokman Safaris LTD
Nairobi, Kenya
2025.02 - 2026.05
- Delivered excellent customer service for clients seeking travel arrangements.
- Managed the full booking lifecycle, including manual pricing, costing of tours, ticketing, and
- Advised clients on suitable travel options and destinations tailored to their needs and budget.
- Coordinated meetings across different time zone using Google Calendar and zoom
- Liaised with suppliers and partners (hotels, transport companies) to secure bookings and resolve issues proactively.
- Maintained high satisfaction standards by handling queries and requests with empathy and efficiency.
- Utilized booking modules and cloud-based applications to manage reservations and client data.
Freelance Copywriter & Ghostwriter
Remote
2019.01 - 2025.02
- Researched industry trends and topics to develop content ideas.
- Developed engaging content for various digital platforms and media.
- Composed effective copy for websites, blogs, email campaigns, social media posts
- Generated SEO-friendly content that increases organic website traffic.
- Managed multiple projects simultaneously while meeting tight deadlines consistently.
- Edited and proofread copy for grammar, punctuation, and spelling, rewriting for clarity and accuracy.
Trainee, Ministry of Tourism
Minstry of Tourism
Nairobi, Kenya
2019.05 - 2019.08
- Assisted in developing promotional materials for tourism initiatives.
- Conducted research on best practices in the tourism sector.
- Maintained documentation of tourism projects and initiatives effectively.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Developed marketing campaigns to increase brand awareness.
Education
Tourism And Travel Management
Kenyatta Umiversity
Kenya2021-12
Skills
- Remote customer service & technical support
- Customer Ticket & Inquiry Management
- Critical thinking & problem-solving
- Multichannel customer support (email, chat, phone & SMS)
- Data entry, report preparation, editing & document processing
- Online scheduling & travel management
- CRM Platforms (Zendesk)
- Time zone coordination
- Proficient with MS Office, Google Workspace, Asana, and AI
Timeline
Tour Consultant(customer support)
Stokman Safaris LTD
2025.02 - 2026.05
Trainee, Ministry of Tourism
Minstry of Tourism
2019.05 - 2019.08
Freelance Copywriter & Ghostwriter
Remote
2019.01 - 2025.02
Tourism And Travel Management
Kenyatta Umiversity