Purity Ndereba
Hotelier
Nairobi
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
Work History
Fitness Centre Receptionist
Muthaiga Country Club
Nairobi
04.2022 - Current
- Answering questions, addressing, resolving, or escalated issues to management personnel to satisfy customers.
- Resolving customer problems and complaints and referring unresolved customer issues to management for further investigation.
- Driving revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Checking members into gym by scanning their membership cards and their account.
- Recording equipment, facility and janitorial issues to facilitate maintenance.
- Delivering gracious telephone service by answering calls knowledgeably and providing accurate information.
- Keeping front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Routing incoming mail and messages to relevant personnel without delay.
- Acting as a personal administrator to the Fitness Centre Manager and assisting with clerical and administrative needs for the sports and wellness department.
- Tracking important information in the Jonas System with spreadsheets and running reports and generating graphs using data.
- Balancing employee availability, customer schedules, and maximum load levels when scheduling Spa appointments.
- Handling assignments independently with good judgement and critical thinking skills all the time and most especially when the manager and supervisor are away.
- Attending sports committee meetings and took minutes, compiled them and sent them out to all respective committee members.
- Updating website content regularly with relevant information about gym activities and promotions.
- Assisting with scheduling fitness classes, personal training sessions and bookings for all Wellness and Fitness Department (Sports, Spa, Swimming and Gym).
- Developed marketing campaigns aimed at increasing memberships in line with organizational goals.
- Prepared weekly reports on membership status using Microsoft Office Suite programs like Excel, Word.
- Developed promotional materials i.e posters for upcoming events and made changes in services offered at the facility using designing software's and apps like Corel Draw Graphic Suites and Canva respectively.
- Conducted tours of the facility for prospective members highlighting its features and benefits and answering all inquiries.
Secretariat Administrator
Muthaiga Country Club
Nairobi
04.2021 - 04.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, suspension and exit of members and updated their database..
- Produced and updated all MCC restaurant Menus, Wine List and Tent Cards and all clerical work needed within dome departments.
- Gathering all members complaints from all department both handwritten and emails and produced a report then forwarded them to specific departments Heads, the Club Secretary and presented them during Main Committee meetings.
- Handled Accounts Correspondence and Monthly Sweepstake.
- Dealt with Reciprocating Club's inquiries, letters, committee meetings and emails correspondence.
- Daily opening of all incoming mails to the Club Secretary's office.
- Doing stock taking and stocking the Secretariat Stationery Store.
- Maintaining Members Registry(Filing).
- Meetings Correspondence: Filling all meeting correspondence for House Wine & Messing, Finance & Strategy, Heritage and Main Committee.
- Organizing for dispatch of Club Magazine, Christmas Draw events from start to event's day and managing the casuals.
- Office of the Secretary's Office emails correspondent
- Working in acting capacity for Membership administrator when absent or on leave.
- Handling all assignments given by the Club Secretary in absence of his Personal Assistant.
Demi Chef De Partie
Muthaiga Country Club
Nairobi
04.2017 - 03.2021
- Assisted with development of new menu items, researching and workshopping recipes compatible with existing menu.
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Monitored stock levels of both ingredients and seasonings, notifying head chef of low levels to support prompt ordering.
- Coordinated effectively with service staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
- Supported chef de partie in daily mise-en-place, assigned preparation projects and inventory activities.
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
- Planned and directed high-volume food preparation in fast-paced environment of the kitchen and multitasking in different station of the kitchen.
- Initiated training for new team members i.e the trainees on culinary techniques to improve productivity and increase kitchen workflows.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with staff members to create meals for large banquets.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Led daily staff meetings to communicate expectations and review safety procedures.
- Trained kitchen staff to perform various preparation tasks under pressure and mentored them to prepare each for demanding roles.
- Acted as a barista and learned about coffee and did all the duties of producing coffee and tea products for both A la carte and banquets functions while working in the Still room.
2nd Cook
Java House Africa
Nairobi
07.2015 - 02.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Trained and supervised cooking staff to expertly meet daily needs.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Suggested actionable improvements to streamline training procedures.
- Adjusted recipes based on ingredient availability or customer request.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
1st Cook
Sanvalencia Restaurant & Events
Nairobi
03.2013 - 11.2014
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Kitchen Trainee
Crown Plaza Hotels
Nairobi
08.2012 - 01.2013
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Plated and presented food following chef requirements.
- Monitored food temperatures and quality throughout shifts.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Stored food in designated containers and storage areas to prevent spoilage.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
Kitchen Steward
Sarova Panafric
Nairobi
03.2009 - 08.2011
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Washed utensils, cookware, dishes and trays.
- Assisted servers by providing glassware and utensils to guests.
- Drained, stacked and dried items after washing.
- Performed housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertops.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Education
MBA - Marketing And Strategic Management
University of Nairobi
Nairobi 10.2023 - Current
Bachelor of Arts - Hospitality Management
University of Nairobi/Utalii
Nairobi 09.2011 - 12.2022
Associate of Arts - Culinary Arts/Food Production
Nairobi Aviation College
Nairobi 01.2011 - 12.2012
High School Diploma -
Muthambi Girls High School
Tharaka Nithi County 01.2004 - 11.2008
Skills
Office administration
Customer and Client relations
Professional demeanor
Mail handling
Multi-line Telephone Systems
Scheduling
Database administration
Bookkeeping
Security Awareness
Good Telephone Etiquette
Flexible and Adaptable
Problem-Solving
Ability to Multitask
Written and Verbal Communication
Attention to Details
Interpersonal Skills
Confidence
Timeline
MBA - Marketing And Strategic Management
University of Nairobi
10.2023 - Current
Fitness Centre Receptionist
Muthaiga Country Club
04.2022 - Current
Secretariat Administrator
Muthaiga Country Club
04.2021 - 04.2022
Demi Chef De Partie
Muthaiga Country Club
04.2017 - 03.2021
2nd Cook
Java House Africa
07.2015 - 02.2017
1st Cook
Sanvalencia Restaurant & Events
03.2013 - 11.2014
Kitchen Trainee
Crown Plaza Hotels
08.2012 - 01.2013
Bachelor of Arts - Hospitality Management
University of Nairobi/Utalii
09.2011 - 12.2022
Associate of Arts - Culinary Arts/Food Production
Nairobi Aviation College
01.2011 - 12.2012
Kitchen Steward
Sarova Panafric
03.2009 - 08.2011
High School Diploma -
Muthambi Girls High School
01.2004 - 11.2008