Purity Mose
Educator
NAIROBI
Summary
Passion for excellence in Education and customer experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong problem-solving and risk management skills.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
2
2
Certifications
Work History
English/Literature Teacher
Riokindo Boys High School
Kisii
09.2021 - Current
- Keeping student records of performance, class attendance and resolving student issues.
- Meeting with parents to discuss students’ educational performance and discipline
- Member of editorial team for school magazine
- Make follow-up calls with parents to update them on their child’s progress in school
- Organize talent show events in school with relevant stakeholders.
- Participate in professional development activities to stay current with literature and educational trends.
- Employ visual and auditory approaches to make lessons more interesting and interactive for students.
- Provide grades and progress reports to evaluate student learning needs.
- Participate in department and employee team meetings to discuss student performance and academic achievement.
- Develop and implement course materials, educational notes and assignments.
- Setting, invigilating and marking of exams
Freelance Content Writer
Edu Monitor
Oklahoma
08.2022 - 12.2023
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics e.g English worksheets based on historical topics.
- Developed content for English worksheets for various grades.
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
English/Literature Teacher
St. Peters High School
Kisii
09.2015 - 08.2021
- Head of Department of the Language Department; creating a rapport among the teachers in the department to ensure smooth running of departmental activities.
- Advised students and provided guidance on academic progress.
- Taking students for educational trips e.g Visiting agricultural sites
- Guiding and counseling students at classroom level as a life skills teacher
- Keeping student records of performance, class attendance and resolving student issues as a class teacher
- Meeting with parents to discuss students’ educational performance and discipline
- Setting, invigilating and marking of exams
Customer Consultant on Mobi (Mobile Banking) Utilization
Kenya Commercial Bank
10.2014 - 01.2015
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Contacted outside providers on behalf of customers to help solve problems.
- Assist customers on other queries they might have regarding other bank product.
Customer Consultant & Call Agent on Mobi Utilization
Kenya Commercial Bank
Nairobi
05.2014 - 08.2014
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Contacted outside providers on behalf of customers to help solve problems.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Collaborated with sales team members to stay current on Mobile banking registration trend.
Direct Sales Representative
Kenya Commercial Bank
Nairobi
03.2014 - 04.2014
- Receiving and processing of loans, cards and bank’s products
- Supervising and keeping of records of daily, weekly, and monthly sales
- Organizing in putting organizations on check-off scheme by analyzing their annual turnover and other requirements
- Met customers in businesses to discuss and demonstrate products.
- Wrote reports outlining activities and sales.
- Recorded accurate and efficient records in customer database.
- Selected correct bank products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Public Relations Manager
Candy and Candy Records
Nairobi
05.2013 - 02.2014
- Organize meetings with various media stations for signed artists
- Maintaining and updating information on company’s website
- Sourcing for sponsorship for some of company’s events
- Writing press releases statements
- Organizing events including press conferences and shows where artistes are required to perform
- Cross selling and maintain company’s image to vast market of recoding labels
- Advertising company’s products and successes to media stations
- Maintaining excellent customer service and company’s image.
- Analyze company’s popularity using social media platform and take necessary steps to maintain and grow company.
Education
MBA - Management And Leadership
05.2022 - Current
BACHELOR OF EDUCATION - 2ND CLASS UPPER DIV (ENGLISH/LITERATURE) - Education
10.2011 - 10.2012
DIPLOMA IN EDUCATION- CREDIT (ENGLISH/LITERATURE) -
09.2008 - 10.2011
KENYA CERTIFICATE OF SECONDARY EDUCATION -
02.2003 - 11.2007
KENYA CERTIFICATE OF PRIMARY EDUCATION -
01.1992 - 11.2002
Skills
Complaint resolution
Training development aptitude
Creative problem solving
Written and oral communication
Verbal and written communication
Attention to Detail
Organization and Time Management
Critical Thinking
Flexible and Adaptable
Records management
Problem-solving skills
Interests
Reading Novels
Travelling
Writing
Personal Information
- Date of Birth: 10/03/88
- Nationality: KENYAN
References
- Linda Amboye, Brand Manager, KCB Bank Kenya, 0721-230-837, P. O. Box 70743-00400, lressy@gmail.com
- Alphonce Monari, Director of studies, Riokindo Boys High School, 0706281317, P.O Box 226-40200, monarialphonce@gmail.com
- Allan Okoth, Director of studies, St. Mary’s Magina High School, 0710869362, P.O. Box 37-40222, Okothallan83@gmail.com
Certification
Certificate for Foundations of Project Management.
Timeline
Certificate for Foundations of Project Management.
12-2023
Certificate for Teaching English as a Second Language
11-2023
Freelance Content Writer - Edu Monitor
08.2022 - 12.2023
THE MANAGEMENT UNIVERSITY OF AFRICA - MBA, Management And Leadership
05.2022 - Current
English/Literature Teacher - Riokindo Boys High School
09.2021 - Current
English/Literature Teacher - St. Peters High School
09.2015 - 08.2021
Customer Consultant on Mobi (Mobile Banking) Utilization - Kenya Commercial Bank
10.2014 - 01.2015
Customer Consultant & Call Agent on Mobi Utilization - Kenya Commercial Bank
05.2014 - 08.2014
Direct Sales Representative - Kenya Commercial Bank
03.2014 - 04.2014
Public Relations Manager - Candy and Candy Records
05.2013 - 02.2014
CATHOLIC UNIVERSITY OF EASTERN AFRICA - BACHELOR OF EDUCATION - 2ND CLASS UPPER DIV (ENGLISH/LITERATURE), Education
10.2011 - 10.2012
CATHOLIC UNIVERSITY OF EASTERN AFRICA - DIPLOMA IN EDUCATION- CREDIT (ENGLISH/LITERATURE),
09.2008 - 10.2011
Tombe High School - KENYA CERTIFICATE OF SECONDARY EDUCATION,
02.2003 - 11.2007
GUSII HIGHLIGHTS ACADEMY - KENYA CERTIFICATE OF PRIMARY EDUCATION,
01.1992 - 11.2002