Purity Mose
Educator
NAIROBI
Summary
Passion for excellence in Education and customer experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong problem-solving and risk management skills.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
2
2
Certifications
Work History
English/Literature Teacher
Riokindo Boys High School
Kisii
09.2021 - Current
- Keeping student records of performance, class attendance and resolving student issues.
- Meeting with parents to discuss students’ educational performance and discipline
- Member of editorial team for school magazine
- Make follow-up calls with parents to update them on their child’s progress in school
- Organize talent show events in school with relevant stakeholders.
- Participate in professional development activities to stay current with literature and educational trends.
- Employ visual and auditory approaches to make lessons more interesting and interactive for students.
- Provide grades and progress reports to evaluate student learning needs.
- Participate in department and employee team meetings to discuss student performance and academic achievement.
- Develop and implement course materials, educational notes and assignments.
- Setting, invigilating and marking of exams
Freelance Content Writer
Edu Monitor
Oklahoma
08.2022 - 12.2023
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics e.g English worksheets based on historical topics.
- Developed content for English worksheets for various grades.
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
English/Literature Teacher
St. Peters High School
Kisii
09.2015 - 08.2021
- Head of Department of the Language Department; creating a rapport among the teachers in the department to ensure smooth running of departmental activities.
- Advised students and provided guidance on academic progress.
- Taking students for educational trips e.g Visiting agricultural sites
- Guiding and counseling students at classroom level as a life skills teacher
- Keeping student records of performance, class attendance and resolving student issues as a class teacher
- Meeting with parents to discuss students’ educational performance and discipline
- Setting, invigilating and marking of exams
Customer Consultant on Mobi (Mobile Banking) Utilization
Kenya Commercial Bank
10.2014 - 01.2015
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Contacted outside providers on behalf of customers to help solve problems.
- Assist customers on other queries they might have regarding other bank product.
Customer Consultant & Call Agent on Mobi Utilization
Kenya Commercial Bank
Nairobi
05.2014 - 08.2014
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Contacted outside providers on behalf of customers to help solve problems.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Collaborated with sales team members to stay current on Mobile banking registration trend.
Direct Sales Representative
Kenya Commercial Bank
Nairobi
03.2014 - 04.2014
- Receiving and processing of loans, cards and bank’s products
- Supervising and keeping of records of daily, weekly, and monthly sales
- Organizing in putting organizations on check-off scheme by analyzing their annual turnover and other requirements
- Met customers in businesses to discuss and demonstrate products.
- Wrote reports outlining activities and sales.
- Recorded accurate and efficient records in customer database.
- Selected correct bank products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Public Relations Manager
Candy and Candy Records
Nairobi
05.2013 - 02.2014
- Organize meetings with various media stations for signed artists
- Maintaining and updating information on company’s website
- Sourcing for sponsorship for some of company’s events
- Writing press releases statements
- Organizing events including press conferences and shows where artistes are required to perform
- Cross selling and maintain company’s image to vast market of recoding labels
- Advertising company’s products and successes to media stations
- Maintaining excellent customer service and company’s image.
- Analyze company’s popularity using social media platform and take necessary steps to maintain and grow company.
Education
MBA - Management And Leadership
05.2022 - Current
BACHELOR OF EDUCATION - 2ND CLASS UPPER DIV (ENGLISH/LITERATURE) - Education
10.2011 - 10.2012
DIPLOMA IN EDUCATION- CREDIT (ENGLISH/LITERATURE) -
09.2008 - 10.2011
KENYA CERTIFICATE OF SECONDARY EDUCATION -
02.2003 - 11.2007
KENYA CERTIFICATE OF PRIMARY EDUCATION -
01.1992 - 11.2002
Skills
Complaint resolution
Interests
Reading Novels
Travelling
Writing
Personal Information
- Date of Birth: 10/03/88
- Nationality: KENYAN
References
- Linda Amboye, Brand Manager, KCB Bank Kenya, 0721-230-837, P. O. Box 70743-00400, lressy@gmail.com
- Alphonce Monari, Director of studies, Riokindo Boys High School, 0706281317, P.O Box 226-40200, monarialphonce@gmail.com
- Allan Okoth, Director of studies, St. Mary’s Magina High School, 0710869362, P.O. Box 37-40222, Okothallan83@gmail.com
Certification
Certificate for Foundations of Project Management.
Timeline
Certificate for Foundations of Project Management.
12-2023
Certificate for Teaching English as a Second Language
11-2023
Freelance Content Writer - Edu Monitor
08.2022 - 12.2023
THE MANAGEMENT UNIVERSITY OF AFRICA - MBA, Management And Leadership
05.2022 - Current
English/Literature Teacher - Riokindo Boys High School
09.2021 - Current
English/Literature Teacher - St. Peters High School
09.2015 - 08.2021
Customer Consultant on Mobi (Mobile Banking) Utilization - Kenya Commercial Bank
10.2014 - 01.2015
Customer Consultant & Call Agent on Mobi Utilization - Kenya Commercial Bank
05.2014 - 08.2014
Direct Sales Representative - Kenya Commercial Bank
03.2014 - 04.2014
Public Relations Manager - Candy and Candy Records
05.2013 - 02.2014
CATHOLIC UNIVERSITY OF EASTERN AFRICA - BACHELOR OF EDUCATION - 2ND CLASS UPPER DIV (ENGLISH/LITERATURE), Education
10.2011 - 10.2012
CATHOLIC UNIVERSITY OF EASTERN AFRICA - DIPLOMA IN EDUCATION- CREDIT (ENGLISH/LITERATURE),
09.2008 - 10.2011
Tombe High School - KENYA CERTIFICATE OF SECONDARY EDUCATION,
02.2003 - 11.2007
GUSII HIGHLIGHTS ACADEMY - KENYA CERTIFICATE OF PRIMARY EDUCATION,
01.1992 - 11.2002
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