Prudence Chepkoech Ng'eno
NAIROBI
Summary
Passionate and enthusiastic graduate oriented in the customer service provision. Prioritizing safety and comfort for customers. Possesses strong experience in face to face customer care service accompanied by excellent bilingual communication skills and commitment to quality customer satisfaction. Ready to offer conflict resolution and, ability to multitask. Eager to contribute my passion in aviation, multicultural openness, and sensitivity, communication skills, and professional standards to your highly esteemed team at Emirates Airlines
Overview
4
4
years of professional experience
Work History
Event Hostess
The Box Nairobi
Nairobi, Nairobi Province, Kenya
01.2024 - Current
- Coordinated event logistics to ensure seamless execution of functions and gatherings.
- Managed guest relations, providing exceptional service and enhancing overall attendee experience.
- Welcomed customers, guests, and exhibitors during the Box events
- Provided luxury standard services to guests
- Ensured customer comfort and needs were met
- Collaborated with team members to refine operational processes for efficiency improvements.
Event Hostess
Theresia Tchyalo TK
Nairobi, Nairobi Province, Kenya
05.2022 - 01.2024
- Organized social events and guest welcoming
- Ensured smooth running and enjoyable guest interactions
- Applied efficient conflict resolution skills among team members and customers
- Participated in active teamwork
- Worked in a fast-paced and efficient environment to ensure quality service
Education
Nursing Leadership And Management
Catholic University of Eastern Africa
Nairobi10-2024
Skills
- Customer service/ communication skills
- Bilingual
- Cultural awareness
- Multitasker
- Leadership and management
- Team player
Languages
English
Full Professional
German
Professional Working
Timeline
Event Hostess
The Box Nairobi
01.2024 - Current
Event Hostess
Theresia Tchyalo TK
05.2022 - 01.2024
Nursing Leadership And Management
Catholic University of Eastern Africa