Prisilla Wanjiru Kimaru
Kitengela
Summary
A self-motivated and hardworking person who likes to work hard and have a good carrier. I enjoy learning new things and I am always keen to learn new skills and experiences, in depth knowledge of relevant computer application and I am confident with good communication skills which have enabled me to build strong relationship with my peers and enthusiastic nature.
Offering proactive approach and strong organizational skills, eager to learn and develop within dynamic team environment. Brings foundational understanding of scheduling and team coordination, with focus on efficiency and accuracy. Ready to use and develop administrative and multitasking skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Shift Assistant Teamleader Meet and Greet Service
Tradewinds Aviation service
07.2024 - Current
- Enforced health and safety regulations, ensuring a safe working environment for staff and customers.
- Developed and maintained effective communication channels between shift teams and senior management.
- Collaborated with other shift assistants to streamline operations and share best practices.
- Handled customer complaints, offering prompt resolutions to enhance satisfaction and loyalty.
- Managed shift schedules, allocated tasks to team members, and monitored performance for efficiency improvement.
Customer Care Agent
Tradewinds Aviation Services
07.2021 - Current
- Flight Dispatch
- Ramp Coordinator
- Ground Operation Management
- Meet and Greet
- Meeting flight
- Passengers on transit
- Catering safety and security
- Flight documents clearing
- UNMR (Unaccompanied minor)
- Flight transfers
- Passenger& Baggage handling security
- Developed my practical skill in handling customers
- Improved on my teamwork
- Exposed myself to real customer service world
- Other Competencies: Basic computing knowledge, Excellent swimming skills, Air fares and Ticketing, First Aid
Education
Diploma in Airline Cabin Crew - IATA
Air Travel &Related Studies Centre
Nairobi, Karen11.2021
Kenya Certificate of Secondary Education -
Muthurwa Girls High School
01.2018
Kenya Certificate of Primary Education -
Thika Dam Site Boarding School
01.2014
Skills
- Team coordination
- Task prioritization
- Schedule management
- Communication skills
- Time management
- Problem solving
- Shift scheduling
- Customer service
- Operational support
- Staff coordination
- Shift planning
- Goal setting
- Customer service focus
Custom Section
- Ability to handle pressure in stress situation
- Ability to build sustainable relationship with clients and establish good relationship with partners.
- Excellent communication skills to persuade, influence and negotiate.
- Building trust while being reliable and dependable.
- Willingness to work on an unpredictable schedule, holidays, nights and weekends.
- Ability to work under minimal or no supervision.
Personal Information
- ID Number: 38134375
- Gender: Female
- Nationality: Kenyan
- Marital status: Single
- Religion: Christian
References
- Mr. Charles Gakuu, Managing Director, Air Travel & Related Studies Centre, +254 721 380 590, charlesgakuu@gmail.com
- Mr. Julius Mangera, Head of Travel and Tourism Department, Air Travel & Related Studies Centre, +254 720 225 556, mangerajulius@gmail.com
Timeline
Shift Assistant Teamleader Meet and Greet Service
Tradewinds Aviation service
07.2024 - Current
Customer Care Agent
Tradewinds Aviation Services
07.2021 - Current
Diploma in Airline Cabin Crew - IATA
Air Travel &Related Studies Centre
Kenya Certificate of Secondary Education -
Muthurwa Girls High School
Kenya Certificate of Primary Education -
Thika Dam Site Boarding School
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