PRISCILLAR KAGERA
Receptionist /Administrative Assistance
Nairobi, Nairobi Province,30
Summary
Dynamic and results-driven professional with extensive experience as a Receptionist Administrator at Metes and Bounds. Proven ability to enhance customer satisfaction through exceptional problem-solving and communication skills. Skilled in office management and proficient in Microsoft Office, consistently streamlining processes to improve efficiency and support executive staff effectively.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Receptionist Administrator
METES and BOUNDS Surveys
03.2023 - 11.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Improved client satisfaction with timely and accurate information provision.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Receptionist
Datum Survey
04.2018 - 10.2020
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales and Marketing Representative
Mumbi Pharmaceuticals
11.2011 - 12.2012
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
Sales and Marketing Representative
Madison Insurance Company
01.2011 - 08.2011
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Identified and developed key operations and influencer relationships within targeted districts.
Education
Business Administration And Management
ZETECH University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Office equipment maintenance
Guest relations
Reception management
Multitasking and organization
Problem-solving abilities
Written communication
Time management
Bookkeeping
Microsoft office
Phone and email etiquette
Confidential information management
Fee collection
Mail handling
Customer service management
Timeline
Receptionist Administrator
METES and BOUNDS Surveys
03.2023 - 11.2025
Receptionist
Datum Survey
04.2018 - 10.2020
Sales and Marketing Representative
Mumbi Pharmaceuticals
11.2011 - 12.2012
Sales and Marketing Representative
Madison Insurance Company
01.2011 - 08.2011
Business Administration And Management
ZETECH University
04.2001 -