Prisca Nyamaseno
Analyst
Nairobi
Summary
Finance and Food & Beverage Data Analyst with 5+ years of experience leveraging machine learning
for 25%+ efficiency gains. Skilled in event planning and coordinating for 3 years. Objective:
To obtain a challenging analyst position in a reputable organization where my strong
analytical and problem-solving skills can be utilized to provide effective solutions to
business problems.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Senior Client Relations Analyst
Momentum
01.2023 - Current
Event Planner and Coordinator
Infinite Favent
10.2021 - Current
- Develop comprehensive event plans, including budgets, timelines and logistics
- Source and manage vendors, such as caterers, venues and entertainment
- Oversee all aspects of event execution, ensuring a seamless experience for attendees
- Evaluate event success and identify areas for improvement
- Streamline operations and prioritize tasks, allowing increase in revenue by at least 25% per quarter
Client Relations Analyst
Momentum
09.2021 - 10.2023
- Spearheaded the implementation of advanced analytics tools, resulting in a 5% decrease in average collection cycle time for a portfolio of 500+ accounts
- Reduced customer call backs and complaints by 38% through efficient and accurate problem resolution
- Collaborated with team leaders and credit officers to implement new strategies, resulting in a 15% increase in on-time payments and a 40% reduction in write-offs
- Mitigated potential financial losses by 65% through risk management and maintaining a Portfolio at Risk (PAR) ratio 25% below target. This contributed to 35% improvement in financial stability
- Managed over 50 client calls per day
Client Relations Analyst
Insurance Premium Financing, Momentum
08.2020 - 08.2021
- Led collections efforts for the Insurance Premium Financing (IPF) portfolio, increasing revenue recovery by 10% and reducing delinquencies by 60%. This enabled exceeding of targets and contributing to improvement in portfolio health
- Boosted client satisfaction by 38% and retention by 96% through implementing a streamlined and user-friendly payment process, leading to 20% increase in repeat business
- Delivered daily insights from the Insurance Premium Financing (IPF) portfolio, driving data-driven strategic decisions for optimal program performance
- Increased customer satisfaction by 38% at Momentum by providing quick and effective resolutions to their challenges, contributing to a 50% reduction in customer complaints
- Enhanced portfolio performance by optimizing risk through Portfolio at Risk (PAR) management, resulting in a 35% increase in investor returns
Data Analyst
Capwell Industries Ltd
09.2019 - 08.2020
- Enhanced forecast accuracy by 55%, leading to 20% reduction in inventory costs and 70% increase in on-time deliveries for the Commercial Department
- Initiated and championed 2 (two) new projects involving SAP and Salesforce
- Automation implementation, contributing to a 15% improvement in cost saving
- Processed 90+ claims per month, ensuring timely reimbursement to the sales team and maintaining consistent cash flow .
Assistant Data Analyst
Capwell Industries Ltd
02.2019 - 08.2019
- Supported management decision-making with timely and relevant analyses, contributing to a 35% reduction in costs and a 60% improvement in operational efficiency
- Improved report actionability by 10%, clearly highlighting key insights and presenting actionable recommendations visually thus contributing to a 25% increase in implementation rates
- Promoted to Intern Supervisor for the 2019 Nairobi Wholesale Audit, leading a team of ten (10) interns and contributing to a 45% increase in audit efficiency
- Streamlined production planning processes, resulting in reduced costs and improved resource allocation across Sales, Marketing, and Human Resources (HR)
- Created Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Generated ad-hoc reports to evaluate specific business requirements
- Created dashboards to monitor and track key performance indicators
Education
Master of Science - Data Analytics
KCA University
Nairobi, Nairobi Province, Kenya 09.2021 - Current
Diploma - Business Information Technology
Strathmore University
Nairobi 01.2014 - 11.2019
Certificate: Data Science, Python And Machine Learning -
Strathmore University
Nairobi 01.2019 - 04.2019
Bachelor of Science - Economics
Jomo Kenyatta University of Agriculture And Technology
Juja, 13 09.2014 - 06.2018
Skills
Machine Learning
Python
Tableau
Microsoft Office
SQL
Performance Improvement
Product Management
Product Operations
References
References:
Available upon request.
Timeline
Senior Client Relations Analyst
Momentum
01.2023 - Current
Event Planner and Coordinator
Infinite Favent
10.2021 - Current
Client Relations Analyst
Momentum
09.2021 - 10.2023
Master of Science - Data Analytics
KCA University
09.2021 - Current
Client Relations Analyst
Insurance Premium Financing, Momentum
08.2020 - 08.2021
Data Analyst
Capwell Industries Ltd
09.2019 - 08.2020
Assistant Data Analyst
Capwell Industries Ltd
02.2019 - 08.2019
Certificate: Data Science, Python And Machine Learning -
Strathmore University
01.2019 - 04.2019
Bachelor of Science - Economics
Jomo Kenyatta University of Agriculture And Technology
09.2014 - 06.2018
Diploma - Business Information Technology
Strathmore University
01.2014 - 11.2019
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