Preston Juma
Nairobi
Summary
Solid history of quickly addressing client inquiries and resolving issues in web and mobile apps, highlighting strong English skills and effective communication. Proficiency in project management shines through in conducting over 20 B2B demos and seamless collaboration with Sales. Customer payments reconciliation and analysis contributing value to budget management. Possess strengths in data management, product setup, and strategy formulation to enhance customer success.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
The Technical University Of Kenya
2022.10 - Current
- Increased efficiency by 20% through developed and updated spreadsheets and databases for tracking, analyzing, and reporting on performance of each section within the department
- Developed strategies to streamline and improve office procedures including the development of over 10 SOPs
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests increasing customer relations
- Increased efficiency by 50% through continuous improvement of daily operations, communications with both internal and external customers, recordkeeping and data entry
- Managed filing system, entered data and completed other clerical tasks
- Developing of customer surveys to acquire feedback for purposes of continuous improvement.
Customer Success & Support Engineer
ABNO Softwares International Ltd
2020.08 - 2022.10
- Promptly responding to client inquiries (Daily average of 20) hence have knack for quick responses and effective communication.
- Proficiently troubleshooting and resolving challenges faced by end users on web and mobile applications, contributing to superior customer experience.
- Seamlessly conducting 20+ demos for B2B prospects in collaboration with Sales improving project management skills in conducting demos and enhancing user experience.
- Taking proactive approach to reduce churn rate by 20%, achieved through comprehensive End-to-End User Journey assessments and continuous website enhancements.
- Collaborating with cross-functional teams to enhance User Experience (UX) via tools like Jira, leading to increased customer retention and notable 15% web traffic boost.
- Swiftly escalating to resolve system disruptions, including SSL license issues, ensuring minimal downtime.
- Successfully onboarding over 30 new merchant users, facilitating their swift adaptation to our systems.
- Meticulously managing data, compiling, cleaning, and uploading data for 50+ vendor accounts, ensuring data accuracy.
- Assisting over 50 merchant customers with product setup, fostering successful adoption and usage.
- Expertise in account activation requirements formulation, data collection, and rapid Vendor Data capture in Apps with 48-hour Turn-around Time adds value.
- Generating Go-Live Status Reports and aiding in customer payment reconciliation.
- Strategy formulation in Marketing and Finance, leveraging website traffic analysis.
- Played pivotal role in creating the first 20 FAQs and Help page for user-friendly comprehension for Jiunge.com.
- Maintaining and updating information for clients/prospects, ensuring accessible information for various departments in adherence to Customer data protection policies.
Implementation Engineer Intern
ABNO Softwares International Ltd.
2019.09 - 2020.03
- Installation and configuration of Turnstile Gate and Gate Control software system.
- Successfully uploaded biometric data for over 6000 applicants on 2 sites.
- Assisted 3 clients with monitoring software implementation lifecycles in utilization of our ERP, including Zetech University.
- Prepared, checked, and coordinated documentation to support component design and application.
- Executed system software changes at Kenya School of Law and Nairobi Technical Training Institute.
Operations Supervisor
Heerlijk White Meat And Veggies Supply
2016.12 - 2019.06
- Fed and watered up to 4000 chickens daily
- Managed internal operational standards and productivity targets
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Performed detailed account reconciliations by preparing complete and easy-to-follow work reports explaining issues, procedures and conclusions
- Prepared bills receivable, invoices, and bank deposits
- Monitored flock for signs of disease or physical distress and culled infirm individuals to prevent spread of Gumboro and Newcastle diseases
Accounts Intern
Scania East Africa Ltd.
2016.09 - 2017.01
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month with average amount of KES 10m.
- Inspected account books and recorded transactions
- Coordinated at least 5 supply orders daily to meet consumer demand
- Submitted cash and check deposits and generated cash receipts to record money received
- Processed payments and documents such as invoices, journal vouchers, and statements.
- Input financial data and produced reports using Microsoft Dynamics
- Prepared financial statements to provide results of operations, financial position and cash flow
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Reviewed at least 1 vendor invoice daily for appropriate documentation and validity prior to payment
Education
Bachelor of Commerce - Accounting And Finance
The University of Nairobi
Nairobi12.2016
Skills
- Customer and Client Relations
- Advanced MS Office Suite Knowledge
- Excel Spreadsheets
- CRM Software
- Technical Support
- Report Analysis
- Business Correspondence
- Project Planning
- Schedule Management
- Administrative Support Specialist
Certification
- IEEE Certificate - Introduction to Blockchain Technology
- ICDL Certification - Institute of Advanced Technology
Languages
English
Proficient
C2
Kiswahili
Upper intermediate
B2
Timeline
Administrative Assistant
The Technical University Of Kenya
2022.10 - Current
Customer Success & Support Engineer
ABNO Softwares International Ltd
2020.08 - 2022.10
Implementation Engineer Intern
ABNO Softwares International Ltd.
2019.09 - 2020.03
Operations Supervisor
Heerlijk White Meat And Veggies Supply
2016.12 - 2019.06
Accounts Intern
Scania East Africa Ltd.
2016.09 - 2017.01
Bachelor of Commerce - Accounting And Finance
The University of Nairobi
- IEEE Certificate - Introduction to Blockchain Technology
- ICDL Certification - Institute of Advanced Technology
Referees
Constance Nganga
Training & Audit Manager
ABNO Softwares International Limited.
Mobile: +254 728 837 498
Email: cnganga@abnosoftwares.com
Mathew Songok
System Analysts
Musoni Systems Limited.
Mobile: +254 726 063 958
Email: matthewkibet58@gmail.com
Mrs. Emma Muhia,
Chief Accountant,
Scania East Africa Ltd
Mobile: +254 720 692 260,
Email: emma.muhia@scania.co.ke
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