PRECIOUS SHIRLEY RADING
Airbnb Host
Nairobi
Summary
Friendly with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and creating a unique experience for your customers .
I am an adaptable, hardworking and responsible individual who has an outgoing personality, great communication and interpersonal skills, confident and Self-motivated.
Seeking to achieve the highest possible standards of customer service skills, guest experience, quality and professionalism in a fast paced team environment.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Airbnb Host
Airbnb
Nairobi
04.2022 - Current
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Accommodate last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimize guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Greet and assist guests by gathering information pertaining to reservations or requests.
- Handle guest complaints and offer complimentary services to maintain high guest satisfaction rates.
- Participate in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Hire and train new employees, demonstrating best methods for serving clients and guests.
- Conduct research, gather information from multiple sources.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Ensure smooth check-in and check out of guests.
Farm Manager
Self employed
Kisumu
11.2020 - 10.2021
- Worked on cultivation plans for crop production operations.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Spearheaded efficiency improvements targeted on optimizing crop production and exceeding financial targets.
- Purchased regular supplies and special equipment.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
- Analyzed soil to measure pH, minerals and organics to judge best fertilizer and amendments for maximum crop production.
- Purchased supplies such as seed, pesticides and fertilizer.
- Explained and demonstrated working techniques, practices and safety measures for permanent and migrant agricultural workers.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Planned schedule for crop rotation, plantings and harvest.
- Developed advanced understanding of farm operations, purchasing needs and labor requirements.
Sales And Marketing Executive
QueensPark Fashion Forte
Nairobi
08.2019 - 09.2020
- Analyzed sales and marketing data for improved strategies.
- Participated in skills development initiatives to promote team competence and success.
- Collaborated with leadership to identify marketing and communication needs for team.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Inventoried stock, placed product orders and verified receipts.
- Implemented advertising campaigns and prepared promotional materials.
Receptionist
Golden Ice Bistro
Nairobi
11.2018 - 02.2019
- Answered incoming calls daily to resolve customer issues and schedule appointments.
- Created content strategies for digital media.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
- Created customized marketing materials to increase product awareness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Seacret, Dead Sea Products
Nairobi
06.2016 - 11.2018
- Worked in major malls in Nairobi.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Executed Professional presentations at events.
- Answered questions about store policies and addressed customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales and customer satisfaction through personalized servicing.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Tourism And Hotel Management
Kenyatta University
Nairobi 09.2013 - 04.2014
Achieved the Kenya Certificate Of Secondary Education - Education
Lwak Girls Boarding High School, KCSE
Kisumu 05.2009 - 05.2012
Achieved Kenya Certificate Of Primary Education - Education
Lwak Girls Boarding Primary School
Kisumu 01.2005 - 11.2008
Skills
Team playerKeen and active listenerAbility to Multi-taskSharpened decision making skillsActive listenerPunctual And FlexibleProficient in Computer SkillsProficient working under pressure
Performance improvement
Strategic planning
Time management
Friendly service mentality
Analytical and Critical Thinking
Good Telephone Etiquette
Flexible and Adaptable
Cultural Awareness
Multitasking Abilities
MS Office
Teambuilding
Timeline
Airbnb Host
Airbnb
04.2022 - Current
Farm Manager
Self employed
11.2020 - 10.2021
Sales And Marketing Executive
QueensPark Fashion Forte
08.2019 - 09.2020
Receptionist
Golden Ice Bistro
11.2018 - 02.2019
Retail Sales Associate
Seacret, Dead Sea Products
06.2016 - 11.2018
Tourism And Hotel Management
Kenyatta University
09.2013 - 04.2014
Achieved the Kenya Certificate Of Secondary Education - Education
Lwak Girls Boarding High School, KCSE
05.2009 - 05.2012
Achieved Kenya Certificate Of Primary Education - Education
Lwak Girls Boarding Primary School
01.2005 - 11.2008