MACHELLE EMMANUEL
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and providing tailored solutions to foster loyalty.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
Actor, Assistant stage director and Chairman
S4C(sanaa 4 change)
- Acting-Portraying a character in a performance
- Directing;
- Characterization
- Stage movement
- Voice training
- Blocking
- Coach in physical fitness
- Chairman: Making sure that meetings and rehearsals are planned and run effectively and that matters are dealt with in an orderly, efficient manner
- Making the most of all the club members, building and leading the team
Actor
STEWARDS PRODUCTION
- Portraying a character in a performance
Photographer
HOTPOT PHOTOGRAPHY
1 2021 - Current
- Taking pictures and delivering them to clients
Customer Service Representative (CSR)
CCI
01.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a team of customer service reps ensuring service standards were met and also assisted with training and mentoring new team members.
Fine artist and graphic designer
SAMORARTS
09.2018 - Current
- Drawing/designing art pieces and delivering them to clients
Assistant stage director
NIBS COLLEGE PUBLIC PLAY 2021
09.2021 - 12.2021
- Characterization
- Stage movement
- Voice training
- Blocking
- Trainer in physical fitness
Graphic designer, Social media manager, Mentor
PROMENTORS AFRICA
09.2020 - 01.2021
- Designing fliers for the company and posting them on social media
- Ensuring cleanliness and tidiness of the office, Managing office equipment and overseeing that any equipment hired out is returned in good and working condition
- Help in mentoring programmes.ie Listening and talking to young people, giving advice where necessary
Actor, Assistant film director
SWIFTZOOM PRODUCTION
02.2020 - 08.2020
- Acting-Portraying a character in a film
- Directing
- Help in guiding the film crew and actors in the fulfilment of a film’s artistic and dramatic aspect and visualization of the script
Education
NAIROBI INSTITUTE OF TECHNOLOGY
01.2021 - Current
Certificate - interior design
BURUBURU INSTITUTE OF FINE ARTS
Kenya Certificate of Secondary Education - undefined
FRIENDS SCHOOL KIVAYWA BOYS
02.2016 - 09.2017
undefined
ST PAULS AMUKURA HIGH SCHOOL
02.2014 - 11.2015
Certificate - digital citizen plus
MAHANAIM COLLEGE
01.2018 - 05.2018
Skills
Script interpretation
Can-do attitude
Acting
Agile
Accepts direction and coaching graciously
Exceptional communicator
Creative
Problem-solving abilities
References
- Thomas Munyiri, Senior Director, Sanaa for Change & NIBS Play, 0722352891, thomasmunyiri@gmail.com
- Joel Mureithi, Producer, Stewards Production, 0714540019, pilotjoefoundation@gmail.com
- Patrick Maina, Founder and CEO, Promentors Africa, 0722 949049
Timeline
Customer Service Representative (CSR)
CCI
01.2022 - Current
Assistant stage director
NIBS COLLEGE PUBLIC PLAY 2021
09.2021 - 12.2021
NAIROBI INSTITUTE OF TECHNOLOGY
01.2021 - Current
Graphic designer, Social media manager, Mentor
PROMENTORS AFRICA
09.2020 - 01.2021
Actor, Assistant film director
SWIFTZOOM PRODUCTION
02.2020 - 08.2020
Fine artist and graphic designer
SAMORARTS
09.2018 - Current
Certificate - digital citizen plus
MAHANAIM COLLEGE
01.2018 - 05.2018
Kenya Certificate of Secondary Education - undefined
FRIENDS SCHOOL KIVAYWA BOYS
02.2016 - 09.2017
undefined
ST PAULS AMUKURA HIGH SCHOOL
02.2014 - 11.2015
Actor, Assistant stage director and Chairman
S4C(sanaa 4 change)
Actor
STEWARDS PRODUCTION
Certificate - interior design
BURUBURU INSTITUTE OF FINE ARTS
Photographer
HOTPOT PHOTOGRAPHY
1 2021 - Current
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