HR/People Operations Manager
POLYCARP OKOTH ONYANGO
Athena
Nairobi,Nairobi City
4
Years of experience
HR professional with 4+ years of experience across HR Shared Services and HR Operations, including talent acquisition, employee relations, performance management, payroll and benefits, learning and development, workforce planning, and HR compliance. Skilled in maintaining audit-ready documentation, driving SLA and quality standards, and partnering across People, Finance, Legal and other teams to deliver seamless, compliant employee lifecycle outcomes. Proficient in HRIS and ATS platforms, with a growing capability in HR analytics and dashboard reporting to track service performance, identify root causes, HR workflows and support continuous improvement. A Member of the Institute of Human Resource Management (IHRM – 19379), holding a Diploma in Human Resource Management and currently pursuing a Bachelor's degree in Management and Leadership. Seeking to contribute as Specialist in HR Shared Services, People and Culture Management and HR Operations, bringing strong risk awareness, stakeholder management skills, and a service-excellence mindset to support end-to-end, compliant HR operations delivery.
Work History
1 Year 3 Months
06.2025 - Current
1 Year 3 Months
Analyst, Benefits Administration
Athena
06.2025 - Current
- Managed end-to-end employee benefits administration, including HMO lifecycle management, reimbursements, and statutory benefits, ensuring timely service delivery, compliance, and a positive employee experience for a workforce of 1,200+ employees.
- Supported payroll operations by validating payroll inputs, processing statutory deductions and reimbursements, maintaining accurate HRIS records, and ensuring timely, error-free payroll processing and reporting.
- Conducted benefits, payroll, and compliance audits, coordinated with government agencies and external stakeholders, and resolved statutory issues to ensure full compliance with labour regulations and organizational policies.
- Maintained accurate employee records and generated HR reports, dashboards, and workforce analytics that supported management decision-making, payroll accuracy, and regulatory reporting.
- Partnered with internal leaders, employees, vendors, and regulatory bodies to provide HR advisory support, manage benefits-related inquiries, and improve service delivery through streamlined processes and effective stakeholder management.
- Developed HR policies, SOPs, and employee informational materials as a long-term, systemic approach to resolving recurring HR issues — driving root-cause fixes, standardizing processes, and improving audit readiness through clear, well-documented, and consistently adopted procedures.
- Location: Hybrid - Kenya, Philippines, Guatemala, Canada, USA
2 Years 1 Month
05.2023 - 06.2025
2 Years 1 Month
HR Assistant
Ladnan Hospital | Nairobi
05.2023 - 06.2025
- Coordinated end-to-end HR operations, including recruitment, onboarding, payroll coordination, performance management, HR policy implementation, and employee records management for a workforce of 140+ employees while ensuring compliance with labour laws and organizational standards.
- Managed full-cycle recruitment for general and support staff while partnering with leadership on senior clinical and departmental hiring, ensuring timely recruitment, quality hires, and an excellent candidate experience.
- Led employee relations initiatives by handling grievances, conflict resolution, disciplinary processes, and employee engagement programs, reducing employee complaints by 60% and fostering a positive workplace culture.
- Supported HRIS implementation and maintained accurate employee data, producing HR reports and workforce insights that improved reporting efficiency and informed strategic decision-making.
- Administered employee benefits, conducted exit interviews and turnover analysis, and developed retention recommendations while ensuring 100% compliance with professional licensing, statutory, and regulatory requirements, contributing to successful audits and organizational risk mitigation.
Education
Bachelor - Management and Leadership
Management University of Africa | 12.2026
- (In Progress)
- (Expected)
Diploma - Human Resource Management
Kenya Institute of Management (KIM) | 12.2022
GPA: Upper Credit
Kenya Certificate of Secondary Education (KCSE)
Agoro Sare High School | 11.2017
GPA: B+
Skills
Process enhancement
KPI analysis
Trend forecasting
Statistic analysis
Attention to detail
Analytical problem solving
Financial management
Excel proficiency
References
Available Upon Request
Training
AI Foundations (ChatGPT, AppScript and Claude) - Athena- Jul 2026
Timeline
Analyst, Benefits Administration
Athena
06.2025 - CurrentRead more
HR Assistant
Ladnan Hospital
05.2023 - 06.2025Read more
Management University of Africa - Bachelor, Management and Leadership
Read more
Kenya Institute of Management (KIM) - Diploma, Human Resource Management
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Agoro Sare High School - Kenya Certificate of Secondary Education (KCSE),
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