Pius Oyuga, AIIK
Assistant Manager , International Medical Business
Nairobi, Nairobi Province,30
Summary
Dynamic professional with extensive experience in operations management and client relationship building at Minet Kenya Insurance Brokers. Proven track record in business development and strategic planning, achieving 100% client retention. Adept at mentoring teams and leveraging data analytics to drive growth and enhance customer satisfaction. Strong problem-solving and communication skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager International Medical Business
Minet Kenya Insurance Brokers
Nairobi, Nairobi Province
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Business Development- Acquisition of new clients as per set target.
- Client Relationship Management- Portfolio management to ensure 100% renewal of existing accounts.
- Operations Management- Ensuring that claims administration and membership administration are as per set SOPs in the department.
- Credit Control Management- Follow-ups for Commission from Underwriters and client premium payment on behalf of Underwriters and Internal fund management
- Regular Reports- Generating fund reports, Business Development reports and Retention reports for management to assist in decision making.
- Wellness Consult- As part of retention organized for this regular sessions to increase satisfaction on customer end and achieve retention rate of 100%.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Leveraged data and analytics to make informed decisions and drive business improvements especially during renewal and new client acquisition.
Relationship Manager
Lifecare International Insurance Brokers
Nairobi, Nairobi Province
01.2020 - 05.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Client Service Executive
Lifecare International Insurance Brokers
Nairobi, Nairobi Province
04.2017 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Claims Administration- Updated clients regularly on status of their reimbursement claims and internally reported the same.
- Membership Administration- Regularly added and deleted members based on requests from clients.
- Regular System Updated- Updated the policy management system to read the changes being made both internally and externally.
- Reports Generation and Reporting- Regularly shared reports with supervisor on claims and membership administration as per set SOPs
Education
Diploma in Insurance- AIIK - Insurance
College of Insurance
Nairobi Kenya 04.2001 -
Bachelor of Commerce-Insurance - Insurance
University of Nairobi
Nairobi Kenya 04.2001 -
Skills
Operations management
Team leadership
Cost reduction
Problem-solving
Task delegation
Decision-making
Time management
Recruiting and interviewing
Customer service
Customer relations
Adaptability and flexibility
Team collaboration
Strategic planning
Business development
Sales growth
Budgeting and finance
Retail operations
Verbal and written communication
Employee supervision
Marketing
Sales monitoring
Accomplishments
- Achieved Project Execution by introducing Lifenet System for Policy Management tasks at Lifecare International.
- Managed have 120% score on client retention including organic growth of portfolio is revenue.
- Part of the team that grew the portfolio size from 50 Million Kenya shillings revenue to over 150 Million Kenya Shillings within a span of one and half years.
Timeline
Assistant Manager International Medical Business
Minet Kenya Insurance Brokers
06.2024 - Current
Relationship Manager
Lifecare International Insurance Brokers
01.2020 - 05.2024
Client Service Executive
Lifecare International Insurance Brokers
04.2017 - 12.2019
Diploma in Insurance- AIIK - Insurance
College of Insurance
04.2001 -
Bachelor of Commerce-Insurance - Insurance
University of Nairobi
04.2001 -