PIUS ONETSWE
Customer Service Duty Officer
Nairobi,Nairobi
Summary
Adept at operational planning and team management. I significantly enhanced daily operations at Eurocraft Agencies Ltd Nairobi Airport, ensuring on-time performance and optimal resource allocation. My expertise in Microsoft Excel and a proactive approach to problem-solving led to improved efficiency and customer service excellence..
Overview
9
9
years of professional experience
Work History
Customer Service Duty Officer, Operations
Eurocraft Agencies Ltd Nairobi Airport(JKIA)
JKIA
02.2023 - Current
- Provide input and recommendations to the management to improve the effectiveness of the daily operations.
- Ensuring OTP and thereby also managing the resources to be allocated for other flights/gate activity.
- Ensure all pre and post flight checks are complete in line with the SOP.
- Ensures that flights depart on time, safely and securely, with no customer services issues on the spot.
- Extended constant support to agents with
customer resolution. - Allocated duty to customer service agents by
utilizing available resources and ensured efficient use of manpower during duty period. - Managed approximately 30 incoming calls, emails and faxes per day from customers.
Hygiene Team Leader /Food Safety Specialist
NAS Servair Catering Services Nairobi Aiport
JKIA
02.2016 - 05.2019
- Food Safety and hygiene checks/monitoring of F&B area and airlines catering.
- Maintain HACCP prerequisite (PRP) and CCPs including documentation review.
- Update/write SOPs for the company in regards to quality or safety of products.
- Advise and supervise food handlers on the proper food handling practices and ensures their observance.
- Ensure compliance with food and hygiene regulations and codes of practices relating to food businesses.
- Provide in house food hygiene training for food handlers (Eg new hires and trainees).
- Handle Complaints or inquiries from Customers(VR) on food hygiene matters.
- Conduct Daily inspections on the personal, environmental and food hygiene conditions and provide action plans to keep records on the findings.
Education
Bachelor of Commerce-BCOM ,Human Resources Mgt. - Human Resources Management
KCA University
12-2022
Diploma - Diploma in Food Production And Safety
Nairobi Aviation College
12-2015
Skills
Time management
Teamwork
Teamwork and collaboration
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePersonal development programsHealthcare benefitsTimeline
Customer Service Duty Officer, Operations
Eurocraft Agencies Ltd Nairobi Airport(JKIA)
02.2023 - Current
Hygiene Team Leader /Food Safety Specialist
NAS Servair Catering Services Nairobi Aiport
02.2016 - 05.2019
Bachelor of Commerce-BCOM ,Human Resources Mgt. - Human Resources Management
KCA University
Diploma - Diploma in Food Production And Safety
Nairobi Aviation College
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