PHYLLIS KANGETHE
Nairobi,Kenya
Summary
Senior Project Manager with 10+ years of end-to-end delivery experience across complex enterprise IT programs in Africa. Grounded in Computer Science and early hands-on software development, I bring technical credibility alongside deep expertise in project governance, stakeholder management, and change delivery. Skilled in Agile and Waterfall methodologies, I have led cross-functional teams, managed distributed client engagements, and driven successful go-lives for national-scale systems impacting 1,400+ users. Known for translating complex technical requirements into actionable delivery plans, building trusted client relationships, and navigating ambiguity with structure and calm.
Overview
12
12
years of professional experience
2027
2027
years of post-secondary education
Work History
Change & Delivery Manager
Indra / Minsait
Lagos, Nigeria
08.2023 - Current
- Led project delivery and change management for one of Nigeria's largest enterprise utility system rollouts — a national Commercial Management System (CMS) implementation across 12 districts and 1,400+ users including commercial teams, technical staff, and ZDS operations.
- Defined and managed end-to-end project delivery plan, risk register, and governance framework in collaboration with client PM and executive directors.
- Collected and translated complex business and functional requirements from multiple departments into structured design and delivery artefacts.
- Facilitated solution design reviews and stakeholder alignment sessions, bridging business, technical, and functional teams across distributed locations.
- Led UAT strategy, planning, and execution — coordinating testers, defect tracking, and issue escalation across all test cycles.
- Produced executive-level reporting and steering committee updates using MS Project, SharePoint, and CAPEX tracking tools.
- Drove adoption in resistant districts through local champion programs and executive engagement, achieving 85%+ adoption within 4 weeks of go-live.
- Managed scope changes, maintained project documentation, and supported continuous improvement through structured lessons learned.
Head of PMO & Quality Assurance
Indra / Minsait
Nairobi, Kenya
05.2019 - Current
- Oversaw project governance and quality assurance across a portfolio of 11+ enterprise IT programs spanning multiple African countries, directly managing 5 PMO and QA staff.
- Established enterprise-wide delivery standards: SoWs, RACI matrices, communication plans, risk registers, and quality gates across the full project lifecycle.
- Partnered with technical and functional leads to supervise deliverables, enforce standards, and accelerate timeline adherence.
- Managed and improved the company's ISO 9001:2015 Quality Management System across country operations.
- Supervised knowledge management, lessons learned documentation, and PM tool onboarding for new staff and interns.
- Coordinated issue escalation with QA leads in Spain, aligning local and global quality approaches.
PMO & Change Management Manager
Indra / Minsait
Freetown, Sierra Leone
02.2022 - 06.2023
- Led PMO operations and governance reporting across national ERP, CMS, and Grid solution rollouts.
- Directed full UAT lifecycle — planning, tester coordination, defect tracking, and resolution across multiple functional cycles.
- Coordinated solution design phases between technical teams and client stakeholders, ensuring requirements were accurately captured and implemented.
- Designed and executed stakeholder engagement and communication plans to drive adoption and manage resistance.
Product Manager
Indra / Minsait
Monrovia, Liberia
05.2018 - 05.2019
- Led end-to-end delivery of a national customer-facing web portal serving 500,000+ utility customers.
- Managed full product lifecycle: system analysis, requirements gathering, user journey mapping, interface design, testing, training, and go-live.
- Established structured release management and defect tracking, reducing post-go-live issues by 30%.
- Coordinated cross-functional teams across development, QA, and training to deliver on time and within scope.
Product Manager
Indra / Minsait
Blantyre, Malawi
01.2017 - 04.2018
- Led full lifecycle delivery for CRM, CWP, Document Manager, IVR, and Risk Management systems impacting 400+ staff nationwide.
- Applied Agile principles to improve delivery velocity and team coordination; reduced delivery errors by 35%.
- Designed UX screens, data flows, and system interfaces ensuring seamless module integration.
PMO
Indra / Minsait
Nairobi, Kenya
01.2016 - 12.2016
- Monitored project progress, flagged risks early, and provided structured updates to senior and executive stakeholders.
- Prepared RFPs, facilitated vendor meetings, and supported product selection processes.
Junior Project Manager
Indra / Minsait
Nairobi, Kenya
01.2014 - 01.2015
- Managed reporting across a portfolio of 11 enterprise IT projects, producing weekly and monthly trend analyses for directors.
- Oversaw Jira QA checks, release governance, and worklog reporting across 8+ country clients.
- Led ISO 9001 audits and maintained organizational QMS compliance.
Lead Software Developer
HealthTech
Nairobi, Kenya
10.2013 - 10.2014
- Led development of Caretech web application and HTSurvey mobile app (KNHCR-funded).
- Conducted systems analysis and design, managed software development, database management, and security.
- Deployed hospital management system Shwari across 4 clinics; performed QA testing and system architecture roles.
Education
PMP Certification -
BSc. - Computer Science & Mathematics
The Catholic University of Eastern Africa
NairobiCertified Information Systems Auditor (CISA) -
Strathmore University
NairobiAgile Fundamentals - Scrum, Kanban, Scrumban
ISO 9001:2015 QMS Auditor - Leadership: Practical Skills
Skills
- MS Project
- Jira
- Confluence
- SharePoint
- Project Management
- Change management
- Power BI
- Agile
- Scrum
- Kanban
- Scrumban
- Waterfall
- Hybrid Delivery
- IT Systems Analysis & Design
- PHP
- MySQL
- Web Development
- CRM Platforms
- Release Management
- CAPEX Tracking
- ISO 9001:2015 QMS
- Executive communication
- Stakeholder negotiation
- Cross-cultural team leadership
- Facilitation
- Mentoring
Languages
English
First Language
Swahili
Proficient
C2
Spanish
Beginner
A1
Timeline
Change & Delivery Manager
Indra / Minsait
08.2023 - Current
PMO & Change Management Manager
Indra / Minsait
02.2022 - 06.2023
Head of PMO & Quality Assurance
Indra / Minsait
05.2019 - Current
Product Manager
Indra / Minsait
05.2018 - 05.2019
Product Manager
Indra / Minsait
01.2017 - 04.2018
PMO
Indra / Minsait
01.2016 - 12.2016
Junior Project Manager
Indra / Minsait
01.2014 - 01.2015
Lead Software Developer
HealthTech
10.2013 - 10.2014
PMP Certification -
BSc. - Computer Science & Mathematics
The Catholic University of Eastern Africa
Certified Information Systems Auditor (CISA) -
Strathmore University