Phylis Mwangi
Kiharu, Murang'a
Summary
Dedicated professional with a proven track record at Mathai Supermarket, excelling in customer service and quality assurance. Skilled in creating welcoming environments and solving complex problems, ensuring high levels of guest satisfaction. Adept at teamwork and confidentiality, consistently enhancing customer loyalty and trust.
Overview
6
6
years of professional experience
Work History
House Maid
Noura Abdallah
03.2020 - 02.2024
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Supermarket Attendant
Mathai Supermarket
03.2018 - 11.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted customers with finding items and storing belongings.
- Offered assistance to customers by rehanging unwanted clothing and finding requested sizes.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Short Course of Barista Skills
Cascade Institute of Hospitality
Thika,kenyaSkills
- Confidentiality
- Teamwork mindset
- Customer service
- Upholstery care
- Quality assurance
- Childcare experience
Languages
Arabic
Beginner (A1)
Swahili
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
House Maid
Noura Abdallah
03.2020 - 02.2024
Supermarket Attendant
Mathai Supermarket
03.2018 - 11.2019
Short Course of Barista Skills
Cascade Institute of Hospitality
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