Phoebe Mwanika Mukhwana
Nairobi
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
23
23
years of professional experience
Work History
Housekeeping Attendant
Breeze Hotel
01.2016 - Current
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Responded to requests from patrons for linens and toiletries.
Caregiver, Special Needs
Tanaka Hospital
04.2018 - Current
- Worked with individuals with special needs to increase social skills and independence.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared meals and snacks to provide proper nutrition and hydration.
Security Guard
Securex Security Company
01.2001 - 10.2006
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Interacted assertively but non-confrontationally with personnel and general public.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Checked and verified photo identification prior to granting facility access.
Caretaker
Estate of Fanice Mukhwana
01.2003 - Current
- Resolved tenant complaints quickly and courteously to maintain satisfaction.
- Liaised with key accounts to deliver targeted administrative household support.
- Built positive professional tenant relationships for high satisfaction levels.
- Maintained smart property exteriors by cleaning and repairing gutters, windows and doors.
Education
No Degree - Hospitality Management
Nairobi Aviation Collage
Nairobi, Kenya.No Degree - K.C.S.E
Esalwa Secondary School
Vihiga, KenyaNo Degree - Secondary Education
Bishop Njenga Girls High School
Webuya, Kenya.Skills
- Folding Clean Laundry
- Supply Replenishment
- Washing Windows
- Mopping and Buffing Floors
- Ordering Cleaning Supplies
- Cleaning Bathrooms
Additional Information
I am a hardworking person who can work under very minimal supervision and ready to learn new skills.
Timeline
Caregiver, Special Needs
Tanaka Hospital
04.2018 - Current
Housekeeping Attendant
Breeze Hotel
01.2016 - Current
Caretaker
Estate of Fanice Mukhwana
01.2003 - Current
Security Guard
Securex Security Company
01.2001 - 10.2006
No Degree - Hospitality Management
Nairobi Aviation Collage
No Degree - K.C.S.E
Esalwa Secondary School
No Degree - Secondary Education
Bishop Njenga Girls High School
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