Phoebe Kamau
Virtual Assistant
Nairobi,Nairobi
Summary
Organized and dedicated General Virtual Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Virtual Personal Administrative Assistant
Andrew Loketo Kariu Advocates
Nairobi
08.2021 - 03.2022
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with over 100 clients by telephone, chat or email to provide information.
- Developed complex reports in Excel for cost reporting.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Uploaded files for team use on Google Suite and SharePoint.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Executed travel arrangements by researching and booking flights and accommodations.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Virtual Personal Administrative Assistant
Begi's Law Offices & Chambers Advocates
Nairobi
01.2019 - 07.2021
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Uploaded files for team use on Google Suite and SharePoint.
- Conferred with over 50 clients by telephone, chat or email to provide information.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Plan travel, including flights, accommodation and ground transportation.
- Ensure smooth and adequate flow of information within company to facilitate other business operations.
Virtual Administrative Assistant
This Is Africa Travel Agency
Nairobi
03.2016 - 12.2018
- Scheduled meetings with clients.
- Managed travel plans for clients.
- Issued invoices to clients.
- Update company website and social media accounts.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Answered and screened over 40 calls per day to provide information, schedule appointments and take detailed messages.
- Developed complex reports in Excel for cost reporting.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
Education
Bachelor of Arts - International Relations And Affairs
United States International University-Africa
Nairobi, Kenya 01.2014 - 09.2017
High School Diploma -
Moi Girls High School-Isinya
Kajiado,Kenya 02.2009 - 11.2012
Skills
Scheduling and calendar management
Accomplishments
- Managed a team virtually using Google meet,phone, and email correspondence.
- Researched information from the web used to create documents and reports for clients.
- Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
- Trained new associates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- International Association of Administrative Professionals
Timeline
Virtual Personal Administrative Assistant
Andrew Loketo Kariu Advocates
08.2021 - 03.2022
Virtual Personal Administrative Assistant
Begi's Law Offices & Chambers Advocates
01.2019 - 07.2021
Virtual Administrative Assistant
This Is Africa Travel Agency
03.2016 - 12.2018
Bachelor of Arts - International Relations And Affairs
United States International University-Africa
01.2014 - 09.2017
High School Diploma -
Moi Girls High School-Isinya
02.2009 - 11.2012
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