Phoebe Kamau
Virtual Assistant
Nairobi,Nairobi
Summary
Organized and dedicated General Virtual Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Virtual Personal Administrative Assistant
Andrew Loketo Kariu Advocates
Nairobi
08.2021 - 03.2022
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with over 100 clients by telephone, chat or email to provide information.
- Developed complex reports in Excel for cost reporting.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Uploaded files for team use on Google Suite and SharePoint.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Executed travel arrangements by researching and booking flights and accommodations.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Virtual Personal Administrative Assistant
Begi's Law Offices & Chambers Advocates
Nairobi
01.2019 - 07.2021
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Uploaded files for team use on Google Suite and SharePoint.
- Conferred with over 50 clients by telephone, chat or email to provide information.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Plan travel, including flights, accommodation and ground transportation.
- Ensure smooth and adequate flow of information within company to facilitate other business operations.
Virtual Administrative Assistant
This Is Africa Travel Agency
Nairobi
03.2016 - 12.2018
- Scheduled meetings with clients.
- Managed travel plans for clients.
- Issued invoices to clients.
- Update company website and social media accounts.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Answered and screened over 40 calls per day to provide information, schedule appointments and take detailed messages.
- Developed complex reports in Excel for cost reporting.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
Education
Bachelor of Arts - International Relations And Affairs
United States International University-Africa
Nairobi, Kenya 01.2014 - 09.2017
High School Diploma -
Moi Girls High School-Isinya
Kajiado,Kenya 02.2009 - 11.2012
Skills
Scheduling and calendar management
Accounting familiarity
Spreadsheet management
Social media knowledge
Meeting minutes
Executive presentations
Bookkeeping
Writing reports
Paperwork drafting
Office administration
Workflow planning
Meeting arrangements
Filing and data archiving
Travel planning
Recordkeeping
Customer and client relations
Accomplishments
- Managed a team virtually using Google meet,phone, and email correspondence.
- Researched information from the web used to create documents and reports for clients.
- Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
- Trained new associates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- International Association of Administrative Professionals
Timeline
Virtual Personal Administrative Assistant
Andrew Loketo Kariu Advocates
08.2021 - 03.2022
Virtual Personal Administrative Assistant
Begi's Law Offices & Chambers Advocates
01.2019 - 07.2021
Virtual Administrative Assistant
This Is Africa Travel Agency
03.2016 - 12.2018
Bachelor of Arts - International Relations And Affairs
United States International University-Africa
01.2014 - 09.2017
High School Diploma -
Moi Girls High School-Isinya
02.2009 - 11.2012