Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal development, technology needs assessments, and staff training.
Hi, I’m
Phina Buya
Summary
Overview
14
years of professional experience
3
Certification
Work History
KENYA URBAN ROADS AUTHORITY
Information Communication Technology Officer
2017.12 - Current (6 years & 9 months)
Job overview
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Polled department heads to assess current and projected IT needs.
- Groomed team talents through robust professional development programs and training opportunities.
- Assessed business requirements to forecast annual budgetary operational costs.
- Reported monthly to the senior executive team on budget, in-flight initiatives, and upcoming projects.
- Worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.
- Determined best methods for IT to support key business objectives.
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Guided testing process and validation for major software releases.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Implemented and maintained technology and software budget.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led agile teams to deliver products quickly and to respond to user requirements.
Kenya Urban Roads Authority
Assistant ICT Officer
2011.06 - 2017.12 (6 years & 6 months)
Job overview
- Guided testing process and validation for major software releases.
- Polled department heads to assess current and projected IT needs.
- Built IT infrastructure to support key business strategies and evolving processes.
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Tracked departmental expenditures, project schedules and team performance and progress.
MAREBA COMPUTERS (ERP RESSELLERS)
PR Executive
2010.08 - 2011.03 (7 months)
Job overview
- Developed campaigns to increase public awareness of the company and the customer base.
- Communicated with media weekly to build relationships and optimize press coverage.
- Coordinated press releases and handled press inquiries for the ERP company and company events.
- Organized customized Demos to mid and top company decision-makers on the software performance of SYSPRO ERP
- Maintained customer relations and communications with existing clients on behalf of the company
- Organized software upgrade training to prepare users for migration into a new version of ERP Software
- Learned and adapted quickly to new technology and software applications.
Education
University of Nairobi School Of Business
Master of Arts from Project Planning And Management
12.2023
University Overview
Daystar University Athi River, Kenya
Bachelor of Commerce from Management Information Systems
06.2009
University Overview
Skills
- ISO/IEC 27001:2015 (ISMS)
- ISO 9001:2015
- Microsoft Dynamics
- Technical consulting
- Virtualization
- Business Intelligence and continuity
- Information Communication Technology Strategic Planning
- IT risk management
- Performance management
- Bespoke software development
- Electronic Documentation Process and Information Management
- Software Development
- User assistance and training
- Network design, implementation, and Administration
- Cloud computing: MS Suite
Accomplishments
Accomplishments
1. Appointed National Council member - Association Of Computing Practitioners of Kenya (ACPK 2022-2023)
2. Elected Organizing Secretary - Ship for World Youth Alumni Association (2019-2023)
Certification
MCSE
INFORMATION SECURITY
Electronic document and records management
ISO 9001:2015: TRAINED INTERNAL AUDITOR
ISO/ IEC 27001
PRINCE 2 (ONGOING)
Timeline
Information Communication Technology Officer
KENYA URBAN ROADS AUTHORITY
2017.12 - Current (6 years & 9 months)
Assistant ICT Officer
Kenya Urban Roads Authority
2011.06 - 2017.12 (6 years & 6 months)
PR Executive
MAREBA COMPUTERS (ERP RESSELLERS)
2010.08 - 2011.03 (7 months)
University of Nairobi
Master of Arts from Project Planning And Management
Daystar University
Bachelor of Commerce from Management Information Systems
MCSE
INFORMATION SECURITY
Electronic document and records management
ISO 9001:2015: TRAINED INTERNAL AUDITOR
ISO/ IEC 27001
PRINCE 2 (ONGOING)
Similar Profiles
HILDAH MOKEIRAHILDAH MOKEIRA
Procurement & Logistics Intern at Kenya Urban Roads AuthorityProcurement & Logistics Intern at Kenya Urban Roads Authority
Simon MwauraSimon Mwaura
Road Construction Worker at Kenya Rural Roads Authority (KERRA)Road Construction Worker at Kenya Rural Roads Authority (KERRA)
SHALINE CHEPKOECHSHALINE CHEPKOECH
Intern at KENYA RURAL ROADS AUTHORITYIntern at KENYA RURAL ROADS AUTHORITY