Philomena W. Mbugua
Customer Service Representative
Nairobi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Remote User Acquisition
Compaira
Pinner, United Kingdom
09.2023 - Current
- Work closely with different departments to develop innovative solutions to functionality issues.
- Post jobs on LinkedIn and other different platforms on behalf of compaira.
- Communicate ideas and solutions effectively in order to maintain positive, ongoing business relationships and customer service.
- Collect online resources to help with prospecting. Where by I identify potential target groups and build effective
conversations with them. - Drive traffic to the company's website ensuring the engagement and profitability of the website which is done through an advertising campaign such as a blog post.
- Use strong interpersonal communication skills to convey information to others.
- Fix identified issues to improve workflows.
Store Supervisor
Crown Cloud Hardware Store
Nairobi, Kenya
07.2022 - Current
- Answer questions about store policies and address customer
concerns. - Supervise associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Secure building for closing by completing a run-through of the sales floor, turning off electronic systems, and turning on alarms.
- Conduct inventory analysis to determine optimal stock levels.
- Completing all point-of-sale opening and closing procedures, including counting the content of the cash register.
- Resolving all customer complaints in a professional manner while
prioritizing customer satisfaction. - Complete data entry for sales reports.
- Arrange and organize staff work schedules to guarantee proper coverage for peak business hours.
- Maintained customer satisfaction with quick and professional handling of product returns.
Food and Beverage Attendant
Ole Sereni /Aspire Lounge JKIA
Nairobi, Kenya
08.2018 - 06.2022
- Set and enforced performance and service standards to keep a
consistent, high-quality environment devoted to customer satisfaction. - Maintained stock levels of cups, lids, straws, and condiments throughout the shift.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Possessed a comprehensive understanding of food and beverage menu items and preparation techniques.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answering inbound room service from the customer to take their order, answer questions and inquiries as well and provide information when needed
Food and Beverage Attendant
Aga Khan University Hospital
Nairobi, Kenya
02.2017 - 08.2018
- Set and enforced performance and service standards to keep a
consistent, high-quality environment devoted to patient satisfaction. - Maintained clean and organized kitchen to comply with hygiene and health regulations.
- Addressed patient's complaints and inquiries to verify satisfaction.
- Trained new wait staff on patient service expectations, proper food handling, and pavilion ward policies and procedure.
- Maintained stock levels of cups, lids, straws, and condiments throughout the shift.
- Performed consistent check-in with the patients to ensure satisfaction and address complaints swiftly.
- Taking patient food and beverage orders correctly and serving them.
- Trained new staff members on company policies and procedures.
Education
Google Project Management Certification Course - Project Management
Google Professional Certificate Training Program
Online Course 05.2022 - Current
Certificate in Food And Beverage Service - Food And Beverage Service
Kenya Utalii College
Nairobi 05.2015 - 05.2017
The Kenya Certificate of Secondary Education - Secondary Education
Sengani Secondary School
Tala 02.2011 - 11.2014
Skills
Excellent Customer Service Skillsundefined
Additional Information
If this is the right job for me, I'm sure we can come to an agreement on salary.
Accomplishments
Susan Waithaka
Restaurant supervisor
Olesereni Hotel
Tel:+254789723361
Esther Wangila
Supervisor
Aspire Lounge Olesereni
Tel:+25415496680
Phyllo Wairimu
Restaurant supervisor
Olesereni Hotel
Tel:+254758349807
Timeline
Remote User Acquisition
Compaira
09.2023 - Current
Store Supervisor
Crown Cloud Hardware Store
07.2022 - Current
Google Project Management Certification Course - Project Management
Google Professional Certificate Training Program
05.2022 - Current
Food and Beverage Attendant
Ole Sereni /Aspire Lounge JKIA
08.2018 - 06.2022
Food and Beverage Attendant
Aga Khan University Hospital
02.2017 - 08.2018
Certificate in Food And Beverage Service - Food And Beverage Service
Kenya Utalii College
05.2015 - 05.2017
The Kenya Certificate of Secondary Education - Secondary Education
Sengani Secondary School
02.2011 - 11.2014
Similar Profiles
Grace NgigiGrace Ngigi
Process Engineer at Tetra PakProcess Engineer at Tetra Pak
LUCY NYAMBURA MAINALUCY NYAMBURA MAINA
Sales Person at KIDVENTEROUS HOTELSales Person at KIDVENTEROUS HOTEL
Elizabeth Adhiambo OlagoElizabeth Adhiambo Olago
Supervisor at Kizuri Laundry ServicesSupervisor at Kizuri Laundry Services