PHILOMENAH NTHENYA MAKITI
Curriculum Vitae
Nairobi,30
Summary
Professional in administrative and front-desk roles with strong track record of enhancing office operations. Demonstrates expert communication, organizational, and multitasking skills, ensuring smooth daily functions and exceptional visitor experiences. Known for fostering collaborative environment, adapting to evolving needs, and consistently achieving outcomes that drive team success. Reliable, resourceful, and equipped to handle all aspects of reception with professionalism and efficiency.
Overview
19
19
years of professional experience
4
4
Certifications
1
1
Language
Work History
Receptionist Clerk
National Museums Of Kenya
07.2009 - 09.2021
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
Office Receptionist
PRINCES DESIGNERS
01.2007 - 06.2009
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
Sales Representative
Orok Communications Limited
01.2005 - 12.2006
- Office/shop receptionist
- Managing computing work
- General shop sales of computers, cell phones, m-pesa transactions, credit cards etc
- Faxing (making orders)
- Filling and record keeping
- Marketing shop products
Sales Representative/cashier
JACARANDA MOTORS LIMITED
02.2003 - 11.2006
- Sales representative/cashier in the busy Express Supper Market
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Streamlined sales process, reducing time from lead to close.
- Established strong relationships with retail partners for increased brand visibility and product placement.
- Increased 1sales revenue by effectively upselling and cross-selling retail products to customers.
- Maintained a clean and inviting retail environment that encouraged positive customer interactions.
Education
Kenya Certificate of Secondary Education -
Ukia Girls Secondary School
01.1992 - 01.1995
Kenya Certificate of Primary Education - undefined
Mitigani Primary School
01.1984 - 01.1991
Certificate - Public & Corporate Imaging.
NMK
Nairobi, 30 04.2001 -
Associate of Arts - Certificate - Child Protection.
Vapor University
Nairobi Province, Kenya 04.2001 -
Skills
- Typing speed
- Filing systems
- Visitor management
- Calendar management
- Appointment scheduling
- Maintaining office supplies
- Telephone skills
- Customer/Client relations
- Time management
- Security
- Verbal and written communication
Certification
Certificate in Management Studies
References
Fatuma, Mrs., 3862087, JACARANDA MOTORS, Lavington, Nairobi
Interests
Reading, Adventuring, Travelling, Sports, Watching Television
PERSONAL ATTRIBUTES
Honest, hard working, courageous, team player and friendly.
REFFEREES
Provided upon Request
Timeline
Receptionist Clerk
National Museums Of Kenya
07.2009 - 09.2021
Office Receptionist
PRINCES DESIGNERS
01.2007 - 06.2009
Sales Representative
Orok Communications Limited
01.2005 - 12.2006
Sales Representative/cashier
JACARANDA MOTORS LIMITED
02.2003 - 11.2006
Certificate - Public & Corporate Imaging.
NMK
04.2001 -
Associate of Arts - Certificate - Child Protection.
Vapor University
04.2001 -
Kenya Certificate of Secondary Education -
Ukia Girls Secondary School
01.1992 - 01.1995
Kenya Certificate of Primary Education - undefined
Mitigani Primary School
01.1984 - 01.1991
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