Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Affiliations
KEY COMPETENCIES AND SKILLS
Timeline
Hi, I’m

PHILLIP NGANASA

Kakamega
PHILLIP NGANASA

Summary

To be a leading employee and consultant in my field of profession and work in a more challenging and dynamic environment requiring dedication, creativity to enable me apply the knowledge gained in class for a better tomorrow. Always to abide by the institutional set up rules and regulations. To fully utilize my talent and knowledge in hospitality based on my career, and find a position where I can utilize my innovations and creativity that will result in the profitability of the establishment. To be a team player in information and achieve organizational objectives/ goals through professionalism and cooperation with other team members. Challenging the status quo.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

12
years of professional experience

Work History

Antonio's, Siritamu & Ashley Suits

Hotel General Manager
03.2018 - Current

Job overview

  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Planned and executed marketing activities to improve property brand and increase revenue.

SHEYWE GUEST HOUSE LTD KAKAMEGA

Senior level | Guest House General Manager
02.2017 - 02.2018

Job overview

  • Liaising with Directors to hotel operation.
  • Ensuring the hotel compliance with licensing authorities.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

SAMIA RESORT

Management level | HOTEL MANAGER
01.2015 - 02.2017

Job overview

  • Monitor and oversee all areas of a hotel departments.
  • Strong financial and cost control.
  • Strong marketing strategies.
  • Provide strong leadership to the hotel, conference and banqueting staff.
  • Frequently coming up with new and effective ways of generating more business for the hotel.

Tembo Holiday Inn Nakuru

Management level | Hotel Manager
07.2013 - 12.2014

Job overview

  • General hotel department Management.
  • Marketing hotel business.
  • Negotiating business for the company.
  • Filling returns and compliance of all government obligations.
  • Human resources duties etc.

Education

Ics Kenya ltd and Kenya utalii college

Diploma from Hotel Catering Management

University Overview

Trained in all aspects of hospitality management.

Kenya Utalii College

Certificate from Food and Beverages Sales Technique

University Overview

  • Menue planning
  • Business Arithmetic
  • Customer Care
  • Sales & Service

Skills

  • Hospitality Management
  • Food and Beverage services
  • Front office operation
  • Customer care
  • Sales and Marketing
  • Monthly reports
  • Financial Management
  • Food costing

LANGUAGE SKILLS

English
English

Affiliations

Affiliations
Kakamega Tourist Circuit Forum : organising Secretary.

KEY COMPETENCIES AND SKILLS

KEY COMPETENCIES AND SKILLS
  • Overseeing facility operations— administration, and staff recruitment and development.
  • Boosting multi millio-Kshs annual revenues through effective sales and marketing techniques.
  • Hiring, coaching, training, evaluating, and managing hotel personnel.
  • Demonstrating solid time management, communication, and multitasking.

Timeline

Hotel General Manager
Antonio's, Siritamu & Ashley Suits
03.2018 - Current
Senior level | Guest House General Manager
SHEYWE GUEST HOUSE LTD KAKAMEGA
02.2017 - 02.2018
Management level | HOTEL MANAGER
SAMIA RESORT
01.2015 - 02.2017
Management level | Hotel Manager
Tembo Holiday Inn Nakuru
07.2013 - 12.2014
Kenya Utalii College
Certificate from Food and Beverages Sales Technique
Ics Kenya ltd and Kenya utalii college
Diploma from Hotel Catering Management
PHILLIP NGANASA