PHILLIP MUNYAO

Self-assured, friendly and level-headed person organized, cautious and meticulous, able to follow set plans. Inquisitive, innovative and open -minded. Always happy to gain new skills, Respectful and Considerate. Stoic under pressure, challenge-oriented keen to succeed, likely to prioritize good working relationships over succeeding at any cost. Actively involved in the industry for over 6 years fully qualified housekeeper, managing a 100 room's hotel capacity, familiar with modern methods in hospitality industry. Versatile and highly capable of working with a diverse staff, keen ability to build rapport and team collaboration. My ultimate aim is to become partnered with any firm to enhance my professional skills in the business

· Attended various trainings and workshops and was rewarded with a job promotion as a result.

· Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees

· Implemented strategic organizational systems and records management methodically to improve confidentiality and integrity

· Developed and implemented a new and more effective process for cleaning

· Awarded best performing employee in following exceptional cleaning and maintenance work

· Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.

· Awarded best outstanding performing manager of the year by accommodating a capacity of 720 guests for 4 months.