PHILLIP BERNARD
Counselor
17 Catherdral Ave Garden City, NY 27604
Summary
Experienced counselor with a proven track record in empowering clients to overcome personal challenges and navigate triggering situations with resilience. Specializes in facilitating deep exploration of issues, collaborating on individualized action plans, and fostering crucial skill development. Committed to creating a supportive environment where clients can build confidence, resilience, and lasting positive change. Passionate about guiding individuals towards holistic well-being and personal growth.
Overview
9
9
years of professional experience
Work History
Counselor and Life Coach
Better Help
1 2021 - Current
- Delivered personal coaching to 120+ clients across various industries and levels of experience, including analyzing personal strengths, challenges, and goals to create successful strategies to drive professional growth
- Created, facilitated, and managed online leadership development seminars for clients, including providing insights into team management and engagement strategies
- Provided individual coaching sessions to clients, evaluated personal challenges and issues, and delivered insights to help them improve personal relationships and time management
- Offered educational resources to clients and delivered online webinars covering a wide range of topics, including financial planning, nutrition, and relationship advice
- Utilized life coaching models such as G.R.O.W model, O.S.K.A.R model, C.L.E.A.R model, and A.O.R model.
Care Counselor
Cerebral
03.2022 - 11.2022
- Cultivated a supportive environment through thoughtful, outcome-driven questioning.
- Produced detailed session notes tracking clients' progress and goals.
- Fostered awareness and rapport in client-counselor relationships.
- Offered coaching and guidance alongside counseling sessions.
- Implemented crisis intervention for high-risk clients.
- Managed comprehensive documentation across multiple systems for prescribing physicians.
- Conducted focused 30-minute counseling sessions per client.
Case Management
Homeless Shelter
04.2017 - 10.2019
- Identified community resources to support clients within kind donations including free haircuts, field trips, and low-cost auto repair
- Recruited community professionals to provide pro bono monthly education programs on trauma treatment, financial management, and parenting skills
- Developed mentoring program utilizing community volunteers to support families in a two-year transitional housing program
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy
- Ensured all enrollment activities adhered to established procedures of accountability and confidentiality according to contracts and regulatory entities
- Conducted social and academic mentoring of youth.
Provider Relations Coordinator EI department
Achieve Beyond
11.2015 - 11.2016
- Developed comprehensive training materials for new Provider Relations Coordinators, ensuring a smooth onboarding process.
- Conducted regular provider audits to ensure compliance with company policies and industry regulations.
- Resolved payroll and billing inquiries promptly.
- Managed billing intake for EI-Early Intervention services.
- Facilitated contract updates and formation between providers and agency.
Education
Medical Coding & Billing Certificate -
Access Career Institute
Kew Gardens, NYBachelor of Arts - Sociology
Suny Old Westbury
Old Westbury, NY 04.2001 -
Master of Arts - Human Service W/ Concentration in Counseling
Liberty University
Lynchburg, Virginia 04.2001 -
Ph.D. - Counseling And Psychological Studies
Phoenix University
Arizona 04.2001 -
Skills
- Strong interpersonal and communication skills
- Compassionate and empathetic in mental health and recovery contexts
- Self-esteem enhancement and managing negative self-talk
- Deep understanding of ethics and client confidentiality
- Developing Wellness Recovery Action Plans with peers
- Utilization of personal narrative to foster connection and support
Timeline
Care Counselor
Cerebral
03.2022 - 11.2022
Case Management
Homeless Shelter
04.2017 - 10.2019
Provider Relations Coordinator EI department
Achieve Beyond
11.2015 - 11.2016
Bachelor of Arts - Sociology
Suny Old Westbury
04.2001 -
Master of Arts - Human Service W/ Concentration in Counseling
Liberty University
04.2001 -
Ph.D. - Counseling And Psychological Studies
Phoenix University
04.2001 -
Counselor and Life Coach
Better Help
1 2021 - Current
Medical Coding & Billing Certificate -
Access Career Institute
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