Philis Wangare Ndungu
LOGISTICS MANAGER
Nairobi
Summary
Adaptable and organized individual with strong problem-solving skills and positive, upbeat attitude. Knowledge of supply chain management and inventory control, coupled with skills in data analysis and logistics planning. Committed to optimizing operations and ensuring timely deliveries.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Manager
Revivo Kenya
01.2024 - Current
- Lead and motivate a team of logistics professionals, fostering a positive and collaborative working environment
- Supervise the day-to-day logistics as well as overall operations, ensuring timely and efficient delivery of orders
- Liaise with vendors to optimize logistics processes, negotiate contracts, and ensure timely deliveries
- Manage the order fulfillment process, ensuring accuracy, and meeting customer delivery expectations
- Analyze operations data to identify areas for improvement and implement strategies for enhanced efficiency
- Implement quality control measures for incoming and outgoing shipments
Senior Logistics and Inventory Associate
Revivo Kenya
06.2023 - 12.2024
- Monitor order fulfillment metrics and implement improvements to enhance efficiency
- Coordinate the transportation of goods from suppliers to the packaging centre and from the centre to customers
- Build and maintain strong relationships with suppliers, negotiating favorable terms and resolving any logistical issues that may arise
- Implement and maintain effective inventory control measures to minimize discrepancies and losses
Transport Supervisor
Wasoko Kenya
01.2022 - 04.2023
- Manage the entire order fulfillment process, ensuring timely and accurate order processing, picking, packing, and shipping
- Managing inventory levels to ensure customer satisfaction by minimizing regular stock outs
- Design and implement tactical service-level strategies that ensure transportation provides delivery service that meets or exceeds customer expectation
- Conduct employee performance appraisals, individual development plans, and succession plan to ensure business continuity
- Monitor volume forecasts, as appropriate, to ensure that network delivery capacity is always ahead of the fulfillment centre capacity
- Assist all warehouse team and the inventory team in assessing inventory inaccuracies and recommend corrective actions needed to support continuous process improvement and operational excellence
- Scheduling driver assignments and maintaining fuel budget
- Collaborate with customer support team to ensure customer satisfaction with order fulfillment
Customer Service Lead
Wasoko Kenya
04.2021 - 12.2021
- Manage daily branch operations as well as running order fulfillment
- Generate reports on order fulfillment metrics and inventory levels
- Led a team (Branch) in achieving 100% daily deliveries while monitoring branch costs
- Identify process gaps or opportunities and implement best practices to increase efficiency and accuracy
Procurement Officer
Pyramid Educational Consultants
01.2019 - 03.2021
- Generating LPOS for office purchases
- Sourcing suppliers and orchestrating the tendering process for the organization
- Provided exceptional support to the manager and co-workers thereby increasing efficiency in the office
- Demonstrated excellent customer service skills by assisting sales team in their projects and campaigns
Intern
Nairobi City County
02.2018 - 05.2018
- Intern at the Procurement Department in the county
Customer Care Representative
Ken Call Kenya
08.2017 - 08.2017
- Resolving product or service problems by clarifying the customer's complaint
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow laid down communication procedures, guidelines and policies
Education
Bachelor of Procurement and Contract Management - Microeconomics and Macroeconomics, Financial, Cost and Management Accounting, Principles of Procurement, Material Handling and Plant Layout, Effective Negotiations in Purchasing and Supplies, Computer Applications
Jomo Kenyatta University of Agriculture and Technology
09.2015 - 12.2018
Certified Public Accountants (CPA 2) - Commercial Law, Management Accounting, Economics, Public Finance and Tax, Entrepreneurship, Financial Accounting
Kenya College of Accountancy (KCA)
01.2015 - 11.2015
Project Management - undefined
National Association of State Boards of Accountancy-NASBA
Skills
Supply chain management
Transportation management systems
Vendor relationship management
Logistics management
Keytraits
- Leader
- Versatile
- Team player
- Innovative
- Problem solver
- Decisive
References available upon request
Timeline
Logistics Manager
Revivo Kenya
01.2024 - Current
Senior Logistics and Inventory Associate
Revivo Kenya
06.2023 - 12.2024
Transport Supervisor
Wasoko Kenya
01.2022 - 04.2023
Customer Service Lead
Wasoko Kenya
04.2021 - 12.2021
Procurement Officer
Pyramid Educational Consultants
01.2019 - 03.2021
Intern
Nairobi City County
02.2018 - 05.2018
Customer Care Representative
Ken Call Kenya
08.2017 - 08.2017
Bachelor of Procurement and Contract Management - Microeconomics and Macroeconomics, Financial, Cost and Management Accounting, Principles of Procurement, Material Handling and Plant Layout, Effective Negotiations in Purchasing and Supplies, Computer Applications
Jomo Kenyatta University of Agriculture and Technology
09.2015 - 12.2018
Certified Public Accountants (CPA 2) - Commercial Law, Management Accounting, Economics, Public Finance and Tax, Entrepreneurship, Financial Accounting
Kenya College of Accountancy (KCA)
01.2015 - 11.2015
Project Management - undefined
National Association of State Boards of Accountancy-NASBA
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