Philip Omondi Okelo
Kisumu,Kenya
Summary
Dynamic IT Support Specialist with over 10 years of comprehensive experience in providing technical support and ensuring operational continuity in various environments. Proficient in troubleshooting Windows systems, managing hardware, and maintaining network security. Successfully led software rollout projects and ensured effective IT infrastructure maintenance. Capable of implementing efficient IT solutions that enhance productivity and reliability, thus ready to contribute valuable technical expertise to any organisation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Consultant
Glop Enterprises
Kisumu
03.2024 - Current
Senior IT Officer
Kenya Female Advisory Organisation
Kisumu
02.2019 - 09.2024
IT Support Specialist
MIJESH ENTERPRISES LIMITED
Kisumu
01.2008 - 05.2018
- Delivered daily IT support for end users in office and retail settings.
- Installed, configured, and maintained desktop and laptop computers, as well as printers.
- Diagnosed and resolved Windows OS, hardware, and software-related issues.
- Executed system updates to ensure optimal performance.
- Installed, configured, and supported Windows-based systems and POS devices.
- Troubleshot issues with printers, peripherals, and networking devices.
- Led the team during the company's software rollout of the ERP system.
- Conducted maintenance on desktops, servers, laptops, and networking equipment.
- Ensured robust network security and access control measures were in place.
- Monitored and ensured regular backups were performed.
- Collaborated with car tracking service providers to continuously monitor the company fleet.
Consultancy
Dominion Farms
Siaya
12.2006 - 12.2007
- 2006/2007 Provided consultancy services related to automation of Human resource activities such as Payroll,employee annual leave,employees biodata e.t.c,the net effect of these resulted into rollout of HR system.
- 2016/2016 Participated in Kenyan Judiciary digitisation of Courts in Homabay where I was the lead on issues Wifi setup and installation in 10 law courts in Homabay.
- 2012/2014,Worked together with the Ministry of Education to roll out computer schools program and LAN setup in Secondary Schools in different part of the country.
Education
Certificate - Microsoft Certified Professional
KCA University
Diploma - Information Technology
Jomo Kenyatta University of Technology
KenyaSkills
- Windows7/10/11 desktop support
- Ms365 configuration
- Peripheral devices troubleshooting
- POS Systems support
- ERP user support
- Desktop and Laptop troubleshooting and repair
- Networking Basics(LAN,WAN)
- VMware
- Hyper-V
- Technical Documentation
- Communication skills
- System optimization
- Performance tuning
- User Training
- Problem Solving
- Remote problem resolution
Certification
- Microsoft Certified Professional
- CompTIA A+
- CompTIA Security
Languages
- French
- German
- English, Fluent
- French, Learning
- German, Learning
Languages
English
Advanced
C1
French
Beginner
A1
Timeline
IT Consultant
Glop Enterprises
03.2024 - Current
Senior IT Officer
Kenya Female Advisory Organisation
02.2019 - 09.2024
IT Support Specialist
MIJESH ENTERPRISES LIMITED
01.2008 - 05.2018
Consultancy
Dominion Farms
12.2006 - 12.2007
Certificate - Microsoft Certified Professional
KCA University
Diploma - Information Technology
Jomo Kenyatta University of Technology