Philip Ochola
IT Infrastructure And Security Professional
Nairobi
Summary
Multi-talented I.T professional with ten years' experience spanning Telecoms, Oil & Gas, Banking/Finance, IT consulting Industries all practicing I.T. My Key Specialization areas include EUC (End User Computing) &Training; Networks, Systems & Information Security; Enterprise architecture & Infrastructure; IT Risk, Audit & Budgeting; Data analytics, Innovation and IoT. Coupled with In-depth knowledge and proven expert proficiency in designing, engineering, configuring, and maintaining of large enterprise firewalls such as Fortinet UTMs, networks and applications infrastructure as per ITIL Framework . Ability to work independently and collaboratively with remote/ local teams and in a group setting providing all facets of computing management and support
Overview
11
11
years of professional experience
13
13
years of post-secondary education
14
14
Certifications
Work History
IT Infrastructure and Security Manager
WATU Africa
09.2023 - Current
- Revise the existing and setting up new ICT policies and procedures for the company and departments
- Audits of IT infrastructure and IT security procedures
- ICT infrastructure and security risk assessment and management
- Implementation and maintenance of the network infrastructure, endpoints, data safety and administration of the operating environment
- Evaluations and reviews of the infrastructure access matrix, business continuity plans and scalability leveraging on advanced technologies
- Google Workspace administration, audit and security reports, implementation of security features and functionalities within the system
- Lead executive management in relevant IT project management - budgeting, pipelining, distribution of tasks, team alignment, follow ups and reporting
- Preparation and reporting of countrywide infrastructure and network data analysis and incident reports
- Conduct team performance appraisals and 1 on 1s as per Watu performance management cycle
- Enhanced team knowledge and skills by identifying training needs and providing access to appropriate trainings.
IT Operations Manager
Linksoft Integrated Services East Africa
03.2020 - 09.2023
- Maintain and optimize local company networks and infrastructure for 99.9% availability
- Implemented new MDM and password management system, resulting in 100% compliance with corporate security policies and regulations
- Oversee business continuity and redundancies with data backup and system security operations (e.g
- User authorization, firewalls)
- Streamlined configurations for all hardware, software and applications resulting in improved system stability and 25% faster troubleshooting
- Assess and monitor system performance and recommend improvements
- Implemented virtualization strategy, reducing hardware costs by 30% and improving server performance by 25%
- Enhanced system scalability and cost efficiency
- Implemented ITIL standards for help desk ticketing system, resulting in increased efficiency and streamlined communication with stakeholders
- Manage and control costs and budgets regarding IT systems and affiliated services/licenses
- Develop IT policies and practices for group units operations
- Manage contracts with vendors (e.g
- DevOps, ISPs, Telcos) and software licenses & distributions.
IT Onsite Services Engineer
Vivo Energy Kenya
05.2018 - 11.2019
- Collaborated with Onsite Support Lead to enhance IT services, fostering strong relationships with suppliers & business
- Streamlined business operations by successfully addressing client escalations through effective communication and strategic collaboration with IT teams
- Successfully resolved all IT incidents at the sites, maintaining a 100% success rate and ensuring timely delivery of contractual deliverables
- Managed and prioritized Service and Managed Requests, leading to a reduction in request backlog and improved customer satisfaction
- Ensured on-time and efficient IT change execution, adhering to ITIL framework and coordinating maintenance windows and solution scheduling
- Streamlined Business Continuity and Disaster Recovery Testing process, reducing testing and actual turnaround time and ensuring quick recovery in case of disaster
- Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
- Develop and deploy local IT service improvements according to global best practices.
Networks Support Officer
Consolidated Bank of Kenya
10.2016 - 05.2018
- Capacity workload modeling and availability analysis on CBKLs platforms and environments for 99% client-business availability
- Manage outsourced IT service providers' performance in accordance with the agreed KPIs as per SLA
- Manage the performance monitoring of ICT resources and perform advanced diagnosis and resolution of network infrastructure, software and hardware faults Audit trail analysis to detect systematic issues/breaches
- Troubleshoot systems, applications and network problems and diagnose and solve hardware or software faults
- Provide up to date and consistently build specifications and documentation for the core IT infrastructure and IT security infrastructure.
Systems Support Specialist
Directline Assurance
03.2013 - 10.2016
- Provision of regular and on demand preventive, perfective, corrective and predictive maintenance services on all ICT hardware and equipment's
- Creation, maintenance and constant update of an IT hardware/software asset register as well as licensing management of all operating systems and softwares
- Monitoring and maintenance of server infrastructure: Domain Servers, Mail Servers, Database Servers and File & Print servers
- Liaise with 3rd party service providers to ensure uninterrupted/minimal downtime
- Address network management challenges on LAN/WAN/VPN as well as monitoring network usage for bandwidth hogs and unauthorized applications/access
- Provide ICT technical support services and regular training of users in Head office and branch offices
- Continuous domain, licensing,system and service maintenance as well as ensuring patches/updates/upgrades are scheduled and conducted
- Provide application specific technological advice in relation to infrastructure architect and resources
- Formulation and enforcement of IT policies and procedures in relation to business continuity, backup and user group access and security policies.
Education
Master of Science - Management Information Systems
KCA University
05.2023 - 05.2027
Bachelor of Science, Computer Science - undefined
The Catholic University of Eastern Africa
08.2007 - 05.2012
Advanced Diploma in Business Information Systems - undefined
Multimedia University
06.2002 - 05.2003
Kenya Certificate of Secondary Education - undefined
Agoro Sare High School
02.1998 - 05.2001
Skills
Network Security
Certification
FortiEMS 6.2
Timeline
IT Infrastructure and Security Manager
WATU Africa
09.2023 - Current
Master of Science - Management Information Systems
KCA University
05.2023 - 05.2027
IT Operations Manager
Linksoft Integrated Services East Africa
03.2020 - 09.2023
IT Onsite Services Engineer
Vivo Energy Kenya
05.2018 - 11.2019
Networks Support Officer
Consolidated Bank of Kenya
10.2016 - 05.2018
Systems Support Specialist
Directline Assurance
03.2013 - 10.2016
Bachelor of Science, Computer Science - undefined
The Catholic University of Eastern Africa
08.2007 - 05.2012
Advanced Diploma in Business Information Systems - undefined
Multimedia University
06.2002 - 05.2003
Kenya Certificate of Secondary Education - undefined
Agoro Sare High School
02.1998 - 05.2001
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