Philip Matheka
Area Sales Manager
Nairobi,30
Summary
Hardworking Team Leader with 7 years of experience in diverse environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Team Leader
SOVEREIGN COMMUNICATIONS LIMITED
Nairobi, Kiambu RD
04.2018 - 09.2021
- Planned and adjusted daily routeplans based on seasonal, weekly or daily business demands.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted the project manager with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Monitored team performance to assess progress, make adjustments that help our department to meet its targets.
- Created spreadsheets using Microsoft for daily, weekly and Power point monthly reporting.
Zone Lead
TOP IMAGE AFRICA
Nairobi, Thika Rd
11.2017 - 04.2018
- Developed strong rapport with estate managements and created positive impression of Safaricom Home Fibre brand.
- Maintained inflow and base up-to-date knowledge of daily link sales by sales,engagements and estate tracking.
- Go through the escalations portal to understand customer needs and desires to and recommend optimal products and solutions.
- Led team of 12 members while providing exceptional customer service.
- Implemented new working processes to deliver multiple improvements in sales and customer retention e.g timestamps.
- Conducted fortnight training and mentored team members on product knowledge, sales abilities and customer relations skills to drive substantial sales increases in links per estate and 4G routers .
- Identified opportunities for growth within Thika Rd zone and pushing for rollout in the non fibre ready estates.
- Coached new dealer sales agents on client standards.
Cluster Champ
TOP IMAGE AFRICA
Nairobi, Komarock
11.2016 - 04.2017
- Supervised work of contracted tdrs to keep on task for timely completion.
- Delivered exceptional level of service to each customer by escalation of downtimes and reducing the churn rate.
- Conducted research, gathered information on competitor activity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines offered by our client.
- Devoted special emphasis on the teams route adherence, punctuality and worked to maintain outstanding attendance record hence maintaining a healthy run rate.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships for credible leads for the team.
Education
BBA - Clearing And Fowarding
Nairobi Aviation College
Nairobi 05.2012 - 08.2014
GED -
Ofafa Jericho High School
Nairobi 02.2007 - 12.2010
GED -
Bidii Primary School
Nairobi 02.1998 - 12.2006
Skills
Key performance indicators
Employee Evaluation
Daily workflow improvement
Account management
Knowledgeable in [System]
Complaint resolution
Sales expertise
Strategic selling
Marketing strategy
Telemarketing expertise
Timeline
Team Leader
SOVEREIGN COMMUNICATIONS LIMITED
04.2018 - 09.2021
Zone Lead
TOP IMAGE AFRICA
11.2017 - 04.2018
Cluster Champ
TOP IMAGE AFRICA
11.2016 - 04.2017
BBA - Clearing And Fowarding
Nairobi Aviation College
05.2012 - 08.2014
GED -
Ofafa Jericho High School
02.2007 - 12.2010
GED -
Bidii Primary School
02.1998 - 12.2006