PHILIP MALONZA

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Established market segmentation for PDSL products
• Formulated Sales & Marketing Strategies for PDSL products

My role entailed the following:

· New Business Development in B2B,B2C space

· Customer Relationship management

· Portfolio management

· Customer service

· Sales administration

.Monitoring and evaluation of sales productivity

• Used coordination and planning skills to achieve results according to schedule.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Supervised work of contracted employees to keep on task for timely completion.
• Grew my asset portfolio with 150 million within a span of three months
• Successfully packaged and drawn an SME secured loan of 100 million which was considered as the deal of the year
• Registered a liability growth of 168 million within a period a period of three months.

The role entails the following:

· Selling bancassurance solutions to customers through the agency

· Portfolio management for SME,Premier and Prestige customers

· New Business development in SME and Premier sector

· Corporate Business Relationship

· SME,Premier and Prestige relationship

· Assess credit needs for SME customers and offer solutions through bank’s products

· Grow deposits and Assets for business banking customers

My roles entails following;

• Successfully managed a team of 20 direct reports within Nairobi Region branches( Eastleigh, Hurligham Buruburu and Githunguri branches)
• Participated in developing the current Automated dashboard and balanced score card dashboard through MI team
• Recognized as the best Sales Manager under Banca with an annual Gross Written Premium of 8.1 Million in year 2019
• Participated in organizing the first Wezesha Campaign in Absa bank during the transition period for Barclays Kenya to Absa Kenya PLC
• Registered a double digit growth of Premier and Prestige both in Asset and Liability within my portfolio
• Contributed heavily in formulation of sales strategies within Nairobi Region
• Managed to recruit many companies under scheme Relationship-Absa Workplace Banking( just a few: Parliamentary service commission, Nairobi Women hospital,Dimension Data,Visa Oshwal Community,Silver springs Hotels,Path Internationa)
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Reorganized and optimized leads man
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

· Formulation of sales strategies in various sales programs

· Portfolio Management

· Relationship Management

· New Business Development

· Monitoring, evaluation and forecasting the productivity of sales people

· Prepare daily, weekly and monthly reports on implementation of various strategies monitored under the unit

· Analyze problems, develop creative and alternative solutions to address the cause of the problem

· Manage and reduce business risks

· Sporting and seeking new markets opportunities for the bank

· To seek and develop new business for the bank

· To lead, influence and motivate a team to deliver performance

· To coach and impart skills to team members to build leadership

· To relate and influence peers and key stakeholders to deliver performance

• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Researched and resolved account and service problems with friendly, knowledgeable support.
• Recognized as the best sales person year 2015 country wide

My role entailed acquiring customer through selling of banks’ products: Mortgages, loans, accounts and credit cards and handling customer complaints. I developed good customer service and negotiating skills and greatly enabled my power of networking for business growth and development.

· Provide timely resolutions to customer queries and complaints.

· Ensure strict controls and customer confidentiality.

· Identify selling /cross selling opportunities.

· Unlocking new markets

· Training in financial management to customers

• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
• Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
• Boosted salesand exceeded sales target by employing consultative sales tactics and superior customer care.

My roles and responsibilities included the following:

· Develop base for long term sources of clients by using referrals, occupational and special interest groups.

· Approach potential clients by utilizing mailings and phone solicitation, making presentations to groups and individuals, speaking publicly to community groups on the subject of financial well-being

Determine clients’ particular needs and financial situations by scheduling fact-finding appointments, determine extent of present coverage