Financial Markets
PHILIP KITIVO
BUSINESS DEVELOPMENT
MOMBASA
Summary
Proven in elevating client satisfaction and expanding client bases, I excel in business and relationship development. At MUSTARD IMPEX, I spearheaded strategic initiatives, boosting client engagement through decisive action and relationship building. Skilled in negotiation and decision-making, my approach consistently delivers impactful results, achieving significant client retention and growth. Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
17
17
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
MUSTARD IMPEX
04.2021 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
CLIENT RELATIONS MANAGER
SENDY MARKETPLACE KENYA LIMITED
06.2019 - 03.2021
- Escalated client complaints and feedback to [Type] department.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
FIELD SALES EXECUTIVE
DHL WORLWIDE EXPRESS
10.2013 - 03.2019
- Enhanced customer satisfaction levels with proactive follow-ups, after-sales support, and regular check-ins on performance metrics.
- Attended industry events and conferences to increase brand awareness while networking with potential prospects for new business opportunities.
- Expanded client base through effective prospecting, lead generation, and territory management.
- Identified growth opportunities within existing accounts by consistently staying up-to-date on market trends and competitor offerings.
ACCOUNT MANAGER
TNT Express Worldwide
03.2013 - 09.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
TEAM LEADER, SALES
KENYA COMMERCIAL BANK
04.2009 - 03.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
DIRECT SALES REPRESENTATIVE
BARCLAYS BANK, KENYA
10.2007 - 03.2009
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Contributed to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels.
Education
Bachelor of Science - MATHEMATICS & CHEMISTRY
UNIVERSITY OF NAIROBI
NAIROBI 04.2001 -
Skills
Business Development
Interests
Sports - Swimming, Football
Travelling
Timeline
BUSINESS DEVELOPMENT MANAGER
MUSTARD IMPEX
04.2021 - Current
CLIENT RELATIONS MANAGER
SENDY MARKETPLACE KENYA LIMITED
06.2019 - 03.2021
FIELD SALES EXECUTIVE
DHL WORLWIDE EXPRESS
10.2013 - 03.2019
ACCOUNT MANAGER
TNT Express Worldwide
03.2013 - 09.2013
TEAM LEADER, SALES
KENYA COMMERCIAL BANK
04.2009 - 03.2012
DIRECT SALES REPRESENTATIVE
BARCLAYS BANK, KENYA
10.2007 - 03.2009
Bachelor of Science - MATHEMATICS & CHEMISTRY
UNIVERSITY OF NAIROBI
04.2001 -
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