PHILIP KIEMA NZUKI
NAIROBI
Summary
I am a highly motivated and commercially aware professional with a proven track record of collaboration, problem-solving, and selfless teamwork in fast-paced environment. Recognized as best customer service representative for consistently delivering exceptional customer service and contributing innovative ideas that have directly enhanced sales and business performance. Adept at thinking creativity to find solutions, while maintaining a detail-oriented and self-disciplined approach to tasks. Passionate about driving positive change and continuously improving team efficiency, customer satisfaction, and business outcomes.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Customer Service Officer reliever
- Coordinates ordering and monitoring of branch stationery levels.
- Opening of new personal/ individual accounts in the cbs & closing of account upon expiry notice to customer.
- Receipts of requests for cheque books, atm card & pin mailer ordering and submits to card cbo in a timely manner for processing, after authentication of the account operating mandate.
- Processing of stop payments requests from customers in a timely manner in a timely manner.
- Management of customers complaints.
- Management of incoming and outgoing bank mails.
- Provision of information and reports on customer complaints and customer service-related matters.
- Perform other such duties as may be assigned from time to time by head of operations.
Intern
ABC Bank
- Receive and recording payment request from different department and branches.
- Distribution of cheques
- Filing of approved documents.
- Recovery of documents in case of queries
- Recording of published financial statement of different banks in work sheet.
- Participate in preparation of bank’s quarterly bank financial statements.
OFFICER-CENTRAL BACK OFFICE
African Banking Cooperation (ABC BANK)
01.2026 - Current
- Cash deposits/withdrawals at Central Bank of Kenya
- Sourcing of cash from local banks.
- Checking CIT invoices and Daily vouchers including maintaining and updating of vouchers register in the system.
- Inter-branch cash supplies
- Monitoring of cash holding across the Bank network.
- Facilitate sorting of cash before deposit at CBK.
- Facilitate requisitions/repatriation of Cash for up country branches.
- Ensuring the requests for cash from branches are approved by the officials as per approval limits.
- To ensure cash in safe is balanced in the Cash-In-Safe register and Finacle.
- To facilitate excess cash deposit at CBK by upcountry branches.
- To facilitate mapping of mutilated cash from Nairobi branches to Cash Centre.
- Preparation of position report on a daily basis.
- Follow up on Excesses and Shortages to conclusion.
- Coordinate for Bank signatories for CBK transactions i.e. inclusion, renewals and deletions.
- To timely make arrangements for CIT vehicle by calling and sending email for confirmation of booking. In addition attend to CIT crew within 20 minutes when they arrive at Westlands branch for CIT errands.
- Monitoring the waivers and concessions
- Voucher checker
- Any other role assigned to you from time to time
Customer Service Representative
African Banking Cooperation (ABC BANK)
01.2016 - 01.2026
- Processing all cash transactions taking place in the bank.
- Ensure that there is enough cash in the till to serve customer.
- Ensure that cash in till, date stamps, bankers cheques and all security documents are locked in strong room at the end of each day.
- Lodge all transactions into the main core banking operating system (Finacle Core Banking).
- Lodging of outward cheques into the system (Sybrin)
- Ensure high standards of customer service by achieving the set service standards.
- Ensure all the debit vouchers are signed according to mandate.
- Reporting any cash excess or shortage to the operations officer immediately it is discovered.
- Tracking customer complaints and follow up with the CSO/ Operations manager to ensure quick resolution.
Education
Certified Public Accounts Section 1 and 2 - Certification
Kasneb
04-2026
Bachelor of economics - Second Class lower Division
karatina university
01-2015
Kenya Certificate of Secondary Education - mean grade B plain
Mackenzie educational center
01-2010
Kenya certificate of primary school - B(plus)
Kifaru primary school
01-2006
Skills
Ability to effectively analyze business financials and data, forest any future business opportunities and encourage progression in key areas of the organization
Computer literate and fully conversant in the use of a variety of statistical software, including SAS, SPSS and Minitab
Adept at performing mathematical operations and making sense of complex economic and financial statements and data
Effective communication; written, oral, and through presentations
Ability to stay calm under pressure
Certification
Talisma Module
Interests
Playing and coaching rugby, Travelling, Voluntary work, Reading
Timeline
OFFICER-CENTRAL BACK OFFICE
African Banking Cooperation (ABC BANK)
01.2026 - Current
Customer Service Representative
African Banking Cooperation (ABC BANK)
01.2016 - 01.2026
Customer Service Officer reliever
Intern
ABC Bank
Bachelor of economics - Second Class lower Division
karatina university
Kenya Certificate of Secondary Education - mean grade B plain
Mackenzie educational center
Kenya certificate of primary school - B(plus)
Kifaru primary school
Certified Public Accounts Section 1 and 2 - Certification
Kasneb