Social Development
Phelly Amolo
Customer Service
Nairobi,Kenya
Summary
Outgoing Cashier with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Am also an experienced receptionist with over 5 months of experience in hotel industry. I have had a excellent reputation for resolving problems and improving customer satisfaction.
Upbeat cashier with outstanding coordination and memorization skills. 8 year background of creating regular customers and boosting establishment reputation through delivery of unmatched service
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Waitress
Hilton Hotel
Nairobi, NAIROBI
05.2011 - 12.2022
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Hoggers Limited
Nairobi, NAIROBI
04.2012 - 02.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Receptionist
Mara Hippo Safari Lodge
Narok, Narok
02.2010 - 11.2010
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate of Science - Food And Beverage Service And Guest Relation
Paragon Hospitality Training Programme
Ngong 03.2009 - 03.2010
Associate of Science - OFFICE PROFESSIONAL SUIT
DOMINION INSTITUTE oF BUSINESS STUDIES
Nairobi 03.2009 - 05.2009
High School Diploma -
ST Mary Gorrety Dede Girls
Migori 02.2005 - 11.2008
Skills
Guest relations management
Accomplishments
- Achieved Employee of the Month through upselling and good customer service.
- Resolved product issue through consumer testing.
Interests
Team Building
Travelling
Being a social person i love meeting new people and for this to happen travelling is one of my hobbies.
Through travelling have seen many places,met new people and learned different cultures.
Timeline
Cashier
Hoggers Limited
04.2012 - 02.2021
Waitress
Hilton Hotel
05.2011 - 12.2022
Receptionist
Mara Hippo Safari Lodge
02.2010 - 11.2010
Associate of Science - Food And Beverage Service And Guest Relation
Paragon Hospitality Training Programme
03.2009 - 03.2010
Associate of Science - OFFICE PROFESSIONAL SUIT
DOMINION INSTITUTE oF BUSINESS STUDIES
03.2009 - 05.2009
High School Diploma -
ST Mary Gorrety Dede Girls
02.2005 - 11.2008
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