Phelisters Amburo
Bar And Restaurant Manager
Kisumu
Summary
Bar and Restaurant Manager with a demonstrated history of success at Dunga Hill Camp, excelling in guest satisfaction through personalized service and effective communication. Proficient in management and cost optimization, promoting a cohesive and collaborative environment. Detail-oriented and adept at multitasking, dedicated to continuous improvement and achieving operational excellence.
Overview
13
13
years of professional experience
3
3
Languages
3
3
Certificate
Work History
Bar and Restaurant Manager
Dunga Hill Camp.
01.2024 - Current
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Provided services efficiently and with high level of accuracy.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
Bar and Restaurant Supervisor/ Hostess/Cashier
Dunga Hill Camp
08.2022 - 01.2024
- Greeted and welcomed customers.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Built relationships with customers to encourage repeat business.
- Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases and locate items.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
Entrepreneurship Experience
Own Business
04.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Receptionist
Alabama Country Lodge
02.2019 - 04.2020
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Promoted hotel brand's loyalty program via social media.
- Contributed to a positive workplace environment by maintaining open lines of communication with colleagues and displaying a consistently professional demeanor at all times.
Administrative Support and Training Services
Cadif Kenya
10.2016 - 03.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the organization, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain skills.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Waitress
African Pot
11.2012 - 07.2013
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Hospitality.
Tiwi-Home Schooling
Mombasa12-2018
Community Services
Cazalla Intercultural
Lorca Spain09-2016
Social And Civic Competences
KERIC
Cadca Slovak Republic07-2015
High School Diploma -
Kisumu Girls High School
Kisumu 04.2001 -
Jans Academy
Kisumu11-2004
Skills
Guest satisfaction focus
Detail-oriented
Upholding cleanliness standards
clear communication
Strong organizational capabilities
Effective multitasking capabilities
Administrative support at front desk
Booking oversight
Visitor satisfaction assessment
Guest satisfaction optimization
Certification
Licensed driver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Team Leadership: Successfully supervised a team of 80 staff members, ensuring efficiency and high morale
- Employee Retention: Reduced employee turnover by 40% by implementing a no-cost incentive program.
- Customer Satisfaction: Improved restaurant reviews by handling customer complaints effectively, conducting monthly staff training, and refining lunch and dinner menus.
- Compliance & Safety: Ensured adherence to health and safety regulations, creating a safe and welcoming environment.
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Swahili
Bilingual or Proficient (C2)
Interests
Camping and Hiking
Sports and fitness
Social and Cultural interests
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Bar and Restaurant Manager
Dunga Hill Camp.
01.2024 - Current
Bar and Restaurant Supervisor/ Hostess/Cashier
Dunga Hill Camp
08.2022 - 01.2024
Entrepreneurship Experience
Own Business
04.2021 - 06.2022
Receptionist
Alabama Country Lodge
02.2019 - 04.2020
Administrative Support and Training Services
Cadif Kenya
10.2016 - 03.2017
Waitress
African Pot
11.2012 - 07.2013
High School Diploma -
Kisumu Girls High School
04.2001 -
Hospitality.
Tiwi-Home Schooling
Community Services
Cazalla Intercultural
Social And Civic Competences
KERIC
Jans Academy