Deliver exceptional financial services
PHANUEL MBOLA AKOKO
Sales And Marketing, Environmental Conservation
Ugunja,Siaya
Summary
I am a born leader with keen attention on team work and unity, driven by positive attitude towards goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise; motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Courses done include:
1. AML
2. CYBERSECURITY
3. FINANCIAL LITERACY
4. GREEN LENDING
5. PERFORMANCE MANAGEMENT
6. OFFICE SAFETY
7. STRESS MANAGEMENT AND WELLNESS
8. CODE OF ETHICS
9. BCM (BUSINESS CONTINUITY MA NAGEMENT)
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Direct Sales Representative
Kcb Bank Group
09.2022 - Current
- Deliver compelling sales presentations that highlightgkgk key features and benefits of products or services, resulting in increased conversion rates.
- Establish trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Cultivate strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Contribute to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels.
- Boost sales performance by developing and executing targeted marketing strategies.
- Wright reports outlining activities and sales.
- Enhance customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
TIED LIFE AGENT
ICEA LION LIFE ASSURANCE COMPANY
09.2021 - 10.2021
- Sales of life assurance products
- Utilized data analysis tools to identify areas of opportunity for growth and improved sales performance within the territory.
- Developed targeted marketing materials, enhancing brand awareness and generating interest in life insurance products among potential clients.
STUDENT ATTACHEE
KWS
04.2021 - 05.2021
- Animal Keeping (Captive Wildlife Management)
- Customer Service
- Community Wildlife
- Implemented creative teaching methods, fostering an engaging learning environment for tourists.
- Strengthened relationships with local residents by participating in community activities.
ORGANISING SECRETARY TO THE WILDLIFE STUDENTS ASSOCIATION
UNIVERSITY OF NAIROBI
02.2020 - 02.2021
- Organizing academic trips
- Keeping in track calendar of events
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
Customer service, Ice production
JUJONI ICE MINI-COMPANY
01.2017 - 09.2017
- Operation of machines
- Record keeping on sales
- Developed strong relationships with clients by consistently delivering high-quality services that met their unique requirements.
- Delivered comprehensive training programs for new hires on company policies, procedures, and best practices in security operations.
- Demonstrated adaptability by adjusting seamlessly between various sites at short notice.
Education
BSc - Wildlife Management and Conservation
UNIVERSITY OF NAIROBI
Nairobi 09.2017 - 05.2021
HSK LEVEL 2 - Chinese Proficiency Test
UNIVERSITY OF NAIROBI, CONFUCIUS INSTITUTE AND TIANJIN NORMAL UNIVERSITY (CHINA) HANBAN
Nairobi, China - Tianjin 08.2018
Skills
Product or Service expertise
Leadership Experience
- Team leader KCB Bank Ugunja sales staff (current)
- Served as the Chair to the University of Nairobi Choir.
- Organising Secretary to the Wildlife Students Association (WSA) of the University of Nairobi.
- Youth Service Main Usher.
Interests
Swift strategies that grow revenue and brand visibility
Learn more about customer
Timeline
Direct Sales Representative
Kcb Bank Group
09.2022 - Current
TIED LIFE AGENT
ICEA LION LIFE ASSURANCE COMPANY
09.2021 - 10.2021
STUDENT ATTACHEE
KWS
04.2021 - 05.2021
ORGANISING SECRETARY TO THE WILDLIFE STUDENTS ASSOCIATION
UNIVERSITY OF NAIROBI
02.2020 - 02.2021
BSc - Wildlife Management and Conservation
UNIVERSITY OF NAIROBI
09.2017 - 05.2021
Customer service, Ice production
JUJONI ICE MINI-COMPANY
01.2017 - 09.2017
HSK LEVEL 2 - Chinese Proficiency Test
UNIVERSITY OF NAIROBI, CONFUCIUS INSTITUTE AND TIANJIN NORMAL UNIVERSITY (CHINA) HANBAN
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