Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Personal Objectives
Hobbies and Interests
Timeline
Generic

PHANIS OMUTIALI

Nairobi, Nairobi Province

Summary

I aim to advance my career by working in a dynamic organisation with challenging roles and responsibilities. I aim to utilise my technical experience and professional skills effectively to contribute to the organisation's success. I aspire to grow within a forward-thinking company where I can apply my project management skills, enhance my knowledge, and take on increasing responsibilities. I am particularly interested in positions that allow me to work on diverse projects, collaborate with cross-functional teams, and drive impactful results.

Overview

5
5
years of professional experience

Work History

Sales Agent

Lions Beer
11.2023 - 01.2025
  • Marketed Lions Beer to potential customers, increasing brand awareness and sales
  • Built and maintained strong relationships with clients to ensure repeat business
  • Provided product information and recommendations to customers based on their preferences
  • Tracked sales performance and reported results to management

Brand Ambassador

Bidco Africa
08.2024 - 09.2024
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Customer Service Representative

CCI Kenya
05.2024 - 08.2024
  • Handled a high volume of inbound customer calls, providing accurate information and resolving issues efficiently
  • Maintained high levels of customer satisfaction through excellent service and effective communication
  • Managed customer accounts, updated records accurately, and ensured data integrity
  • Collaborated with team members to improve service processes and outcomes, contributing to team goals
  • Utilized CRM software to track and manage customer interactions, ensuring timely follow-up and resolution
  • Provided feedback to management on recurring customer issues and potential areas for improvement


Sales Representative

Sanchez Electronics
01.2020 - 11.2020
  • Built diverse and consistent sales portfolio.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Education

Diploma - Project Management

Kabete National Polytechnic
Nairobi, Nairobi Province, Kenya
12-2025

Skills

  • Good communication skills
  • Interpersonal skills
  • Ability to multitask
  • Ability to work under minimal supervision
  • Sales follow-up
  • Client analysis
  • Demonstrating products
  • Program promotion
  • Client relations
  • Performance tracking
  • Offering sales support

Languages

English
Kiswahili

Personal Information

  • ID Number: 39284173
  • Date of Birth: 03/27/02
  • Nationality: Kenyan
  • Marital Status: Single
  • Religion: Christian

Personal Objectives

  • Ambitious and self-driven, always seeking opportunities for personal and professional growth.
  • Excellent interpersonal communication and negotiation skills on both social and professional levels, enabling effective collaboration and relationship-building.
  • Hardworking, focused, and responsible, with a strong commitment to achieving goals and meeting deadlines.
  • A good team player able to relate to people of diverse cultural backgrounds in various contexts, fostering a positive and inclusive work environment.
  • Eager to continuously learn and adapt to new challenges, technologies, and methodologies to stay ahead in the field.

Hobbies and Interests

  • Travelling
  • Socializing
  • Listening to music
  • Reading books

Timeline

Brand Ambassador

Bidco Africa
08.2024 - 09.2024

Customer Service Representative

CCI Kenya
05.2024 - 08.2024

Sales Agent

Lions Beer
11.2023 - 01.2025

Sales Representative

Sanchez Electronics
01.2020 - 11.2020

Diploma - Project Management

Kabete National Polytechnic
PHANIS OMUTIALI