PHANICE JEROTICH KIPTOO
Nairobi
Summary
I am a passionate and results-oriented Travel Consultant with over six years of experience creating seamless, personalized travel experiences for both domestic and international clients. I specialize in using booking systems such as Amadeus to efficiently manage itineraries and reservations while delivering outstanding customer service. My approach combines expert travel planning, strategic package negotiation, and a strong commitment to sustainability and cultural appreciation. I thrive in dynamic environments and am driven by helping clients transform their travel dreams into meaningful journeys.
Overview
8
8
years of professional experience
Work History
Senior Travel Consultant & Front Office Customer Service Lead
The Travelmart Limited
03.2020 - Current
- Serve as the first point of contact for clients—whether they walk through the door, call in, or email—ensuring they feel welcomed, heard, and valued from the very first interaction.
- Craft tailor-made travel experiences by understanding each client’s needs, preferences, and dreams, then translating those into seamless travel plans using Amadeus and various online platforms.
- Manage a busy front office environment—coordinating appointments, managing schedules, and maintaining a warm and organized reception space that reflects our commitment to care.
- Handle everything from booking flights and accommodation to arranging tours, transfers, and travel insurance—providing an end-to-end solution that makes travel stress-free and exciting.
- Negotiate with vendors and suppliers to offer competitive packages that deliver exceptional value while staying within budget.
- Resolve issues calmly and quickly when travel plans hit bumps—offering alternatives, reassurance, and quick action to keep clients on track and at ease.
- Keep detailed client records and preferences to offer thoughtful, personalized service and foster long-term client relationships.
- Share insights on responsible tourism and eco-friendly travel options to help clients explore the world while being kind to it.
- Collaborate across departments to ensure every client interaction, from booking to post-trip follow-up, feels cohesive, caring, and professional.
Travel Consultant
Hogal Travel Agency
10.2017 - 11.2019
- Delivered comprehensive travel support to over 50 clients, earning a reputation for reliability and personalized service.
- Coordinated complex travel logistics for both local and international trips, ensuring seamless execution.
- Provided destination insights, including cultural tips and regulations, to enrich the client experience.
- Effectively handled changes and challenges, ensuring timely resolutions under pressure.
Education
Bachelor of Arts - Tourism Management
Moi University
Eldoret09-2016
Associate of Science - Diploma in Environmntal Management
Kenya Wildlife Service Training Institute
Naivasha04-2012
High School Diploma -
Our Lady of Glory Kaptagat Girls High School
Eldoret01.2008
Skills
- Customer Experience & Satisfaction
- Travel logistics
- Personalized Travel Planning
- International & Domestic Booking (Amadeus Proficiency, Sabre and Travelport GDS)
- Contract & Package Negotiation
- Front Office & Administrative Coordination
- Cross-Cultural Communication
- Sustainable Tourism Advocacy
- Strategic Sales & Upselling
- Crisis Management & Conflict Resolution
Hobbies and Interests
- Traveling and discovering new cultures
- Community volunteering and mentorship
- Nature walks and outdoor adventures
- Creative baking and food art
References
- Ms. Joyline Toroitich, Regional Human Resources Specialist, Habitat for Humanity Africa, +254 722 304410, joylynemuli@gmail.com
- Mr. Chadwick Alila, Operations Manager, Naif Travel & Logistics Ltd., +254 721 146305, chadwick@naiftravelogistics.com
- Mr. Mohamed Nuur, Manager, The Travelmart Limited, +254 722 227692, mohmedafdhere@gmail.com
Languages
- English, Upper Intermediate (B2)
- French, Beginner (A1)
- Kenyan Sign Language, Beginner (A1)
Timeline
Senior Travel Consultant & Front Office Customer Service Lead
The Travelmart Limited
03.2020 - Current
Travel Consultant
Hogal Travel Agency
10.2017 - 11.2019
Bachelor of Arts - Tourism Management
Moi University
Associate of Science - Diploma in Environmntal Management
Kenya Wildlife Service Training Institute
High School Diploma -
Our Lady of Glory Kaptagat Girls High School
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