Swimming, Reading Novels, Charity
Petronila Peter
Paramedic
Summary
Experienced paramedic with 3 years of handling medical emergencies in both hospital and pre-hospital set up. Expertise in customer care and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Customer Care Representative
Russet Insurance
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Liaised with insurance company to ensure Authorization letters are received on time
- Acted as the middleman between customer,hospital and insurance company
- Managed all insurance company inquiries
- Evaluated patients medical need and determined how to provide care efficiently using available resource
Emergency Medical Dispatcher
Ambulex Limited Solutions
02.2022 - Current
- Enhanced communication between first responders and the hospital by providing clear, concise information in high-pressure situations.
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Ensured customer engagement and satisfaction
- Assisted in the development of departmental policies and procedures to ensure compliance with industry standards and regulations.
Paramedic (locums)
AAR Healthcare
09.2022 - 12.2023
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
Intern
Kenyatta National Hospital
02.2021 - 10.2021
- Implement patient safety related,protocols,policies and procedures
- Provide safe ,direct care to the assigned group of patients under supervision
- Utilized HIPAA guidelines
- Assist to support , maintain and implement departmental and overall organizational mission,vision and goals
Education
Bachelor of Science - Paramedical Sciences
Masinde Muliro University
Kakamega 04.2001 -
Skills
Customer Service
References
MR.GLEN- 0724087383
(Russet Insurance Company)
MR. PETER MUTISYA
( Ambulex Limited Solutions)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved companies goal of response time to emergencies by co-ordinating response agencies
- Collaborated with team in development of google sheets with ambulance and hospitals data
Certification
BLS and ACLS certificate
Interests
Software
Microsoft excel
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Customer Care Representative
Russet Insurance
12.2023 - Current
Paramedic (locums)
AAR Healthcare
09.2022 - 12.2023
BLS and ACLS certificate
06-2022
Emergency Medical Dispatcher
Ambulex Limited Solutions
02.2022 - Current
Intern
Kenyatta National Hospital
02.2021 - 10.2021
Bachelor of Science - Paramedical Sciences
Masinde Muliro University
04.2001 -
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