Summary
Overview
Work History
Education
Skills
Accomplishments
County
Hobbies and Interests
Personal Information
Languages
Timeline
Generic

PETERSON NJERU MUNYI

Nairobi

Summary

In line with my vision to find challenging position to meet my competences, Skills, education and experiences. Seeking for an exciting and challenging role in An organization where my skills will be utilized with utmost integrity, while Contributing to the growth of the organization and society at large. I also wish to be the best at what I do and realize opportunities for growth and maximize my potential

Able to work in a challenging environment and under minimum supervision Good communication and decision making skills A strong team player, self-motivated and result oriented Developed problem solving skills and leadership skills Established interpersonal and coordination skills as well as emotional Intelligence skills Understands and appreciates the importance of a job well done through teamwork well organized individual with excellent time management and presentation Skills. Honest, diligent & industrious

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Zenith Steel Fabricators
01.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Teacher

ST MONICA ACADEMY NGUVIU
01.2020 - 12.2021
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

TEACHER

JOMVU ROYALS HIGH SCHOOL
01.2017 - 01.2019
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created lessons and online testing materials to facilitate remote learning.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

ACCOUNTANT

RUAI MINI HOTEL
01.2016 - 01.2017
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Prepared and filed tax forms to meet needs of customers.
  • Used advanced software to prepare documents, reports, and presentations.

Education

High School Diploma -

KAUMONI BOYS HIGH SCHOOL
Makueni
01.2015

Certificate for Primary Education - undefined

MIKINDANI ROYALS COMPREHENSIVE SCHOOL
01.2011

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Inbound and outbound calling
  • Order fulfillment
  • Task prioritization

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

County

EMBU

Hobbies and Interests

  • Socializing
  • Watching
  • Reading
  • Travelling

Personal Information

  • ID Number: 36366657
  • Date of Birth: 06/15/96
  • Nationality: KENYAN
  • Marital Status: SINGLE
  • Religion: CHRISTIAN

Languages

French
Native language
French
Beginner
A1

Timeline

Customer Service Representative

Zenith Steel Fabricators
01.2022 - Current

Teacher

ST MONICA ACADEMY NGUVIU
01.2020 - 12.2021

TEACHER

JOMVU ROYALS HIGH SCHOOL
01.2017 - 01.2019

ACCOUNTANT

RUAI MINI HOTEL
01.2016 - 01.2017

Certificate for Primary Education - undefined

MIKINDANI ROYALS COMPREHENSIVE SCHOOL

High School Diploma -

KAUMONI BOYS HIGH SCHOOL
PETERSON NJERU MUNYI