PETER MWANGI

Analysed type issues to identify troubleshooting methods needed for quick remediation
Performed troubleshooting and repaired peripheral devices such as printers and scanners
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
Performed maintenance tasks on PC's and networks
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Configured systems according to prescribed software and hardware frameworks
Corrected connectivity faults to restore user access to local networks and cloud-base storage.
Collaborated with cross-functional teams to develop and implement IT solutions.
Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
Monitored systems in operation and quickly troubleshot errors.
Configured hardware and granted system permissions to new employees.

• Roles and responsibilities
• Handled special customer requests to locate out-of-stock items
• Established and nurtured effective relationships with customers, colleagues and store management
• Improved availability and inventory accuracy with precise stock counts, contacting vendors to request replacements for depleted items
• Took stock of products and updated inventory records with new totals
• Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets
• Packed and processed stock from fresh counters using wrapping machines
• Scanned products at high tempo and bagged securely for customers to carry
• Processed and loaded deliveries and backstock onto store shelves
• Assisted in annual stocktaking through counting, record-keeping and documenting.

• Installed and configured computer hardware operating systems and applications
• Delivered exceptional customer service, building trust and rapport quickly with clients to identify needs and provide solutions
• Resolved technical and application problems via helpdesk both over phone and in person
• Monitored
• IT equipment levels and anticipated future demand, ordering new equipment when needed
• Confirmed all system software was correctly licensed and being used accordingly
• Troubleshoot system and network problems, diagnosing and resolving hardware and software faults
• Built and maintained good working relationships with colleagues across business to increase IT support capabilities
• Created and maintained documentation of underlying processes, services and systems
• Monitored and maintained performance of company computers and systems and addressed issues
• Page 4 | Resume: PETER MWOHA MWANGI GEROGE MWANGI