Peter Kinyanjui Muriuki
Murang'a
Summary
Infrastructure professional well-versed in maintaining and optimizing IT systems to ensure smooth operations. Known for collaborative teamwork, driving efficiency, and adaptability to changing technological needs. Focuses on system troubleshooting, network management, and delivering high-quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure Technician Engineer
Mawingu
04.2023 - Current
- Improved end-user experience by providing timely technical support and issue resolution for multiple locations.
- Maintained Base Stations through diligent patch management Routers and Switches configurations.
- Assisted in capacity planning efforts based on projected growth patterns for scalable infrastructure deployment.
- Managed inventory control procedures to ensure accurate tracking of IT assets, reducing loss or misplacement incidents.
- Reduced downtime by swiftly addressing hardware failures and coordinating equipment replacements.
- Optimized Access Points efficiency by implementing server virtualization technologies.
- Maximized network uptime, monitoring performance, and conducting regular system backups.
- Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.
- Developed customized solutions for clients'' specific needs while adhering to industry standards and best practices in infrastructure design.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of wireless and fiber optic infrastructure.
Assistant Technician
Mawingu
02.2023 - 03.2023
- Inspected components, tested radio receivers, routers, wiring and diagnosed system faults.
- Demonstrated adaptability by quickly learning new technologies and applying them to daily tasks.
- Boosted efficiency levels by utilizing diagnostic tools to quickly identify root causes of technical issues.
- Increased customer satisfaction with timely and accurate diagnoses of technical problems.
- Provided exceptional customer service by clearly communicating technical information to non-experts, ensuring understanding of procedures performed.
- Performed routine maintenance and replaced worn parts.
- Achieved faster repair times by effectively prioritizing workload based on urgency and importance.
Technical Support Lead
MegaMore Wireless
04.2019 - 01.2023
- Reduced call wait times by implementing effective call routing strategies and prioritizing urgent cases.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Mentored junior team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
- Championed customer-centric initiatives that focused on delivering exceptional support experiences tailored to individual needs.
- Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
- Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
Team Leader
Trueblaq
07.2016 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
IT Assistant
Murang'a County Assembly
05.2019 - 08.2019
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Collaborated with cross-functional teams on various projects, fostering a positive working environment that encouraged knowledge sharing.
Education
Bachelor of Science - Business Information Technology
Murang'a University of Technology
Murang'a, Kenya12.2021
High School Diploma -
Kerugoya Boys' High School
Kirinyaga, Kenya11.2013
Skills
- Network troubleshooting
- IP addressing
- Wireless networking
- Incident management
- Infrastructure design
- Network configuration
- Capacity planning
- Excellent communication
- Organizational skills
- Technical troubleshooting
Certification
- Fiber Optic Technician- The e-Enhancement Centre Ltd, May 2024
- Driving License [Classes] NTSA, April 2015
Referees
John O. Omagwa,
Chief Officer Operations,
Mawingu
0726462213
john.omagwa@mawingu.co
John Nderitu,
Regional Manager,
Mawingu
0726307192
john.nderitu@mawingu.co
Julius Karanja M,
Director Networking,
MegaMore Wireless
0721817908
julikm031@gmail.com
Timeline
Infrastructure Technician Engineer
Mawingu
04.2023 - Current
Assistant Technician
Mawingu
02.2023 - 03.2023
IT Assistant
Murang'a County Assembly
05.2019 - 08.2019
Technical Support Lead
MegaMore Wireless
04.2019 - 01.2023
Team Leader
Trueblaq
07.2016 - 03.2020
Bachelor of Science - Business Information Technology
Murang'a University of Technology
High School Diploma -
Kerugoya Boys' High School
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