PETER GITHU MUCHUNU
DOHA
Summary
Proven track record in enhancing customer experiences and streamlining workflows, notably with RKH QITARAT - DOHA METRO. Excelled in problem resolution and strategic planning, boosting customer satisfaction and operational efficiency. Skilled in team building and communications, consistently exceeding performance metrics without compromising quality.
Overview
11
11
years of professional experience
Work History
Customers Experience Train Attendant
Rhk QITARAT-DOHA METRO
2021.06 - Current
- Facilitated smooth boarding procedures by guiding passengers to their assigned seats in an organized manner.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
- Be the ground staff for incase train downgraded mode.
- Rescue operation
- Normal Station duties
Customer Experience Agent
RKH QITARAT -DOHA METRO
2019.10 - Current
- Providing safe and world first class journey to Doha metro
customers. - Provide accurate, relevant and reliable information to the
customers of Doha metro. - Assist customers to book and to travel with Metro.
- Sell Doha metro products for travel.
- Act as ambassadors of Rkh Qitarat and Doha metro in
providing safe and first class means of transportation. - Checking and reporting the faults of the station equipment
and any near misses. - Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Investigated customer complaints and escalated issues to address critical requests.
- Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Reduced response time for customer queries by implementing effective communication strategies.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Collaborated with cross-functional teams to ensure a seamless customer experience from start to finish.
Housekeeping Room Attendant
GRACIA HOTEL & GARDEN
2017.05 - 2018.08
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Customer Service Associate
TOP IMAGE LTD/BIDCO KENYA
2013.01 - 2016.11
- To identify market zone and enable to make sales to as many
customers as possible in the region. Through taking stocks and
availing the customers with products lists with efficient
information in order to place request for purchase. - To service the customers interest by providing quality products
and in terms conducive to both parties. Ensured the customer
has been delivered excellent products as per the requests and
organize banners and stickers for right advertisement and
display. - Promote the Bidco products on the shelves to increase sales
- Frequently visited the selected branches to arrange the
shelves, cleaning and wiping to portray the products for easy
access by the customers. Also replacing the old and defective
products with new ones - Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
Education
Diploma - Mechanics And Repairers
KILIMAMBOGO INSTITUTE OF ROADS AND BUILDING
Thika, Nairobi Province, Kenya03.2015
No Degree - KENYA NATIONAL HIGH SCHOOL CERTIFICATE
ST.MATHIAS HIGH SCHOOL
BUSIA KENYA10.2007
Skills
- Scheduling understanding
- Problem resolution
- Communications
- Team building
- Strategic Planning
- Time management
- Problem-solving abilities
- Customer Service
Timeline
Customers Experience Train Attendant
Rhk QITARAT-DOHA METRO
2021.06 - Current
Customer Experience Agent
RKH QITARAT -DOHA METRO
2019.10 - Current
Housekeeping Room Attendant
GRACIA HOTEL & GARDEN
2017.05 - 2018.08
Customer Service Associate
TOP IMAGE LTD/BIDCO KENYA
2013.01 - 2016.11
Diploma - Mechanics And Repairers
KILIMAMBOGO INSTITUTE OF ROADS AND BUILDING
No Degree - KENYA NATIONAL HIGH SCHOOL CERTIFICATE
ST.MATHIAS HIGH SCHOOL
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