Peter Njoroge Waweru
Nairobi
Summary
Dedicated Train Host with over 2 years of experience in the transport and hospitality sectors. Proven ability to manage passenger needs, deliver high-end service, and strictly adhere to safety and emergency protocols. Looking to leverage this expertise to elevate the travel experience with a premium rail service.
Overview
13
13
years of professional experience
Work History
Supervisor
metro trans
Nairobi
01.2021 - Current
- Customer Service: Greeting passengers, assisting with boarding and luggage, and acting as the main point of contact for traveler needs.
- Hospitality & Catering: Managing café bars, pushing refreshment trolleys, and serving at-seat meals (especially in first-class carriages).
- Information & Ticketing: Making public address announcements, updating travelers on arrival times and delays, and occasionally validating tickets.
- Safety & Compliance: Ensuring doors are secure, checking carriages before departure, and assisting with emergency evacuations or passenger illnesses.
Restaurant Supervisor
Karen Golf Club
Nairobi
01.2015 - 12.2016
- Team Leadership: Conduct pre-shift briefings, delegate tasks, and train new servers and hosts on menu items and service standards.
- Customer Service: Maintain a visible presence on the floor, greet guests, ensure satisfaction, and swiftly resolve complaints to protect the restaurant's reputation.
- Operational Oversight: Manage floor operations during peak hours, handle table seating, and ensure flawless communication between the front-of-house and kitchen staff.
- Health & Safety: Enforce compliance with local health codes, sanitation regulations, and personal hygiene standards
Kitchen Steward
Sarova Stanley Hotel
Nairobi
01.2014 - 12.2015
- Maintained cleanliness and sanitation standards in the kitchen by thoroughly cleaning and sanitizing all kitchen surfaces, equipment, and utensils.
- Washed and sanitized dishes, glassware, flatware, and other kitchen items using industrial dish-washing equipment.
- Assisted in the organization and storage of kitchen supplies and equipment to ensure efficient work-flow.
- Emptied trash bins regularly and disposed of waste according to established procedures.
- Supported kitchen staff by delivering and stocking necessary supplies during busy periods.
- Ensured compliance with health and safety regulations by following proper food handling and storage guidelines.
Education
Diploma - Hospitality Management
Alison International
11-2013
GED -
Nairobi Aviation
Nairobi Kenya03-2013
Kenya Certificate of Secondary Education -
Thika High School
01-2011
Skills
- Customer service
- Crisis management
- Quality assurance
- Organizational skills
- Time management
- Attention to detail
- Teamwork
- Computer Literacy
Accomplishments
- Cost Reduction & SavingsDecreased fleet maintenance costs by 13% annually through the implementation of a proactive preventive maintenance program.
Reduced overall fuel consumption by 10% by deploying route optimization software and enforcing fuel-efficient driving techniques.Negotiated contracts with third-party carriers and suppliers, exceeding annual budget savings goals by 10%.Efficiency & Delivery PerformanceImproved on-time delivery rates to 99.5% by restructuring dispatch schedules and introducing real-time GPS tracking.Reduced delivery lead times by 15% by analyzing transport bottlenecks and optimizing load capacities.Successfully managed
Languages
- English, Fluent
- Swahili, Fluent
Timeline
Supervisor
metro trans
01.2021 - Current
Restaurant Supervisor
Karen Golf Club
01.2015 - 12.2016
Kitchen Steward
Sarova Stanley Hotel
01.2014 - 12.2015
Diploma - Hospitality Management
Alison International
GED -
Nairobi Aviation
Kenya Certificate of Secondary Education -
Thika High School