PETER WACHIRA
HOSPITALITY PROFESSIONAL
Nairobi
Summary
Experienced hospitality professional with expertise in waiter, barista, and mixologist roles. Strong social skills, communication abilities, and customer service background. Proactively supports team members and efficiently addresses issues.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Barista
Romo House
08.2024 - Current
- Crafted a variety of high quality hot and specialty beverages and customer loyalty.
- Maintained a clean and organized workstation, ensuring compliances with health and safety standards.
- Built rapport with regular customers by engaging them on personalized drink recommendations.
- Efficiently managed multiple orders during peak hours.
Mixology
Romo House
Nairobi
08.2024 - Current
- Created classic and signature cocktails ensuring consistent presentation and quality.
- Managed bar inventory, conducted regular stock checks, and coordinated with suppliers to maintain adequate supplies.
- Trained Service staff on beverage product knowledge and proper beverage handling.
- Elevated customer experiences through personalized services such as mixology demonstrations or custom drink recommendations based on preferences.
- Contributed insights into menu planning incorporating current mixology trends and customer preferences for a diverse, appealing selection of beverages.
Waiter
Romo House
03.2024 - 08.2024
- Provided Excellent table service while ensuring accurate and timely order delivery in fast-paced dining environment.
- Resolved customer complaints promptly, ensuring a positive dining experience and repeat patronage.
- Collaborated with kitchen and bar staff to maintain smooth operations during peak hours.
Cashier
Artcaffe Coffee and Bakery
01.2023 - 01.2024
- Accurately processed customer transactions, balancing the cash register.
- Assisted in managing daily sales report and reconciliations.
- Entering, updating and maintaining accurate records in databases and spreadsheets.
- Maintained store cleanliness and supported team members during busy periods.
Barista
Artcaffe Coffee and Bakery
01.2022 - 01.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Mixology
Artcaffe Coffee and Bakery
01.2022 - 01.2024
- Improved staff performance through regular training sessions on product knowledge, customer service, and mixology techniques.
- Trained new bartenders in mixology techniques, product knowledge, and customer service standards, improving overall team performance.
- Participated in local mixology competitions, showcasing skills as a Craft Bartender within the larger industry community.
- Participated in staff training sessions to continuously improve knowledge of mixology techniques and trends.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
Waiter
Artcaffe Coffee and Bakery
01.2021 - 01.2024
- Provided Excellent table service while ensuring accurate and timely order delivery in fast-paced dining environment.
- Resolved customer complaints promptly, ensuring a positive dining experience and repeat patronage.
- Collaborated with kitchen and bar staff to maintain smooth operations during peak hours.
Education
Menengai High School
Nakuru 01.2012 - 01.2015
Pre-University -
Kenya Methodist University
Nakuru 01.2016 - 01.2017
Bachelor of Arts - Journalism
United States International University
Nairobi 01.2017 - 01.2022
Nairobi Bar School
Nairobi 08.2024 - 09.2024
Skills
Beverage preparation
Customer service
Inventory management
Team collaboration
Conflict resolution
Product knowledge
Communication skills
Creative mixology
Problem resolution
Certifications And Achievements
- Computer Application, 2016
- Community Service, 2022
- Occupational Health and Safety, 2023
- Employee of the Quarter, 2024
- Certificate for Mixology, 2024
- Top 17 2025 Wordclass Kenya Bartenders of the year.
References
Thomas Kang'ethe,
0716117892
Linda Njeri,
Manager - Romo House Africa
0791237625
Ndoto Babu,
Luxury Spirit Brand Ambassador EABL,
0706075435
Timeline
Barista
Romo House
08.2024 - Current
Mixology
Romo House
08.2024 - Current
Nairobi Bar School
08.2024 - 09.2024
Waiter
Romo House
03.2024 - 08.2024
Cashier
Artcaffe Coffee and Bakery
01.2023 - 01.2024
Barista
Artcaffe Coffee and Bakery
01.2022 - 01.2024
Mixology
Artcaffe Coffee and Bakery
01.2022 - 01.2024
Waiter
Artcaffe Coffee and Bakery
01.2021 - 01.2024
Bachelor of Arts - Journalism
United States International University
01.2017 - 01.2022
Pre-University -
Kenya Methodist University
01.2016 - 01.2017
Menengai High School
01.2012 - 01.2015