PETER THUKU MARUGA

• Relationship management for over 150 Merchants business.
• Digitization.
• Training on Internet banking (Above 200 clients)
• Support Agency Banking ( More than 300 agents)
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

• Marketing and Supporting Cashless distribution in the region.
• Among other responsibilities.
• Developed targeted marketing campaigns for relationship banking clients, boosting product awareness and adoption rates.
• Developed strong relationships with both personal and business clients, acting as their primary point of contact for all banking needs.
• Managed relationships with banking partners, optimizing credit lines and financing arrangements to support business objectives.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.

• Invoicing
• Payroll preparation and payments
• Managing Petty Cash
• Debt collection
• Bank reconciliation
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Company Overview: under work study programme
• Under work study programme
• Organized circulation desk with over 1000 books and periodicals to be checked out.

• Subjects: Mathematics, Biology and Business Studies
• Adapted lessons based on student feedback or changing needs of the class, ensuring optimal learning experiences throughout the school year.
• Provided constructive feedback on assignments and assessments, guiding students toward academic growth and improvement.
• Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
• Cultivated positive relationships with administration, teaching staff, and students.
• Assisted in administering tests and other assessments to evaluate student progress.

Represented the school in KCSE invigilation for the National exams