Peter Ndung'u
Driver
Mombasa ,Mombasa
Summary
Dynamic Operations Associate with a proven track record at Close The Gap, enhancing operational efficiency through innovative process improvements. Skilled in logistics management and adept at relationship building, I excel in problem-solving and team collaboration, consistently achieving high customer satisfaction and timely project completion.
Overview
9
9
years of professional experience
Work History
Operations Associate
Close The Gap
11.2020 - 03.2025
- Supervised operations to maintain timely task completion and policy compliance.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational safety standards by conducting comprehensive risk assessments and implementing corrective measures.
Workshop Technician
Weee Center
01.2019 - 08.2021
- Assisted in the successful completion of complex projects through effective teamwork and collaboration with colleagues.
- Reduced downtime in the workshop by quickly diagnosing issues and efficiently repairing faulty equipment.
- Demonstrated adaptability by quickly learning new techniques or technologies as required for specific repair jobs or projects.
- Improved workshop efficiency by implementing streamlined processes and better organization of tools and equipment.
- Optimized workflow within the workshop by effectively prioritizing tasks based on deadlines, urgency, and available resources.
Sales And Distribution
Sevens Liquor Ventures
07.2016 - 12.2018
- Ensured accurate fare collection through careful monitoring of ticket sales and distribution processes at transit stations or stops.
- Boosted market share by establishing sales and distribution channels, developing new products, and solidifying sales partnerships.
- Researched competitors' actions in marketing, sales and distribution to develop new merchandising strategies.
- Streamlined order fulfillment process by coordinating closely with sales and distribution teams, expediting delivery times for customers.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
Education
Certificate - Driving
Unik Driving School
Nairobi 09.2016
High School Level - High School Education
Gatamaiyu High School
Kiambu11.2015
Skills
Operations management
Team support
Operational reporting
Operational efficiency
Verbal and written communication
Workload prioritization
Relationship building
Administrative support
Warehouse equipment operation
Customer service
Safety policies
Logistics management
Time management
Problem-solving abilities
Teamwork and collaboration
Timeline
Operations Associate
Close The Gap
11.2020 - 03.2025
Workshop Technician
Weee Center
01.2019 - 08.2021
Sales And Distribution
Sevens Liquor Ventures
07.2016 - 12.2018
Certificate - Driving
Unik Driving School
High School Level - High School Education
Gatamaiyu High School