Peter Ndung'u
Driver
Mombasa ,Mombasa
Summary
Dynamic Operations Associate with a proven track record at Close The Gap, enhancing operational efficiency through innovative process improvements. Skilled in logistics management and adept at relationship building, I excel in problem-solving and team collaboration, consistently achieving high customer satisfaction and timely project completion.
Overview
9
9
years of professional experience
Work History
Operations Associate
Close The Gap
11.2020 - 03.2025
- Supervised operations to maintain timely task completion and policy compliance.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational safety standards by conducting comprehensive risk assessments and implementing corrective measures.
Workshop Technician
Weee Center
01.2019 - 08.2021
- Assisted in the successful completion of complex projects through effective teamwork and collaboration with colleagues.
- Reduced downtime in the workshop by quickly diagnosing issues and efficiently repairing faulty equipment.
- Demonstrated adaptability by quickly learning new techniques or technologies as required for specific repair jobs or projects.
- Improved workshop efficiency by implementing streamlined processes and better organization of tools and equipment.
- Optimized workflow within the workshop by effectively prioritizing tasks based on deadlines, urgency, and available resources.
Sales And Distribution
Sevens Liquor Ventures
07.2016 - 12.2018
- Ensured accurate fare collection through careful monitoring of ticket sales and distribution processes at transit stations or stops.
- Boosted market share by establishing sales and distribution channels, developing new products, and solidifying sales partnerships.
- Researched competitors' actions in marketing, sales and distribution to develop new merchandising strategies.
- Streamlined order fulfillment process by coordinating closely with sales and distribution teams, expediting delivery times for customers.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
Education
Certificate - Driving
Unik Driving School
Nairobi 09.2016
High School Level - High School Education
Gatamaiyu High School
Kiambu11.2015
Skills
Operations management
Timeline
Operations Associate
Close The Gap
11.2020 - 03.2025
Workshop Technician
Weee Center
01.2019 - 08.2021
Sales And Distribution
Sevens Liquor Ventures
07.2016 - 12.2018
Certificate - Driving
Unik Driving School
High School Level - High School Education
Gatamaiyu High School
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