Peter Mutai

Security Program Implementation:

• Led the development and implementation of the company’s ICT security strategy, enhancing system security by 90% through tailored security measures, including advanced firewall and intrusion detection systems.

Disaster Recovery and Compliance:

• Spearheaded the disaster recovery plans and business continuity procedures, ensuring a resilient infrastructure capable of withstanding critical incidents.
• Successfully maintained ISO/IEC 27001 certification by aligning company policies with international standards and conducting regular compliance audits.

Incident Management and Leadership:

• Managed and resolved over 50 significant cybersecurity incidents by leading a skilled incident response team, reducing recovery time and minimizing impact.
• Provided ongoing training and development for IT staff, enhancing team competency in security best practices and complex problem resolution.

Project Management and Security Enhancements

• Coordinated multiple ICT projects with a focus on security enhancements, ensuring projects were delivered on time and within budget.
• Developed and implemented security patches and system upgrades across various platforms, strengthening the overall security posture.

Risk Assessment and Mitigation:

• Performed detailed vulnerability assessments and developed actionable plans to address identified risks, significantly bolstering system security.

Technical Support and System Maintenance:

• Provided high-level technical support, resolving a range of issues from software troubleshooting to hardware maintenance.
• Assisted in the deployment of security updates and patches, ensuring optimal performance and security of IT systems.

• Delivered prompt and effective Tier 1 technical support to customers via phone, email, and chats
• Diagnosed and resolved connectivity issues, ensuring minimal downtime for customers
• Successfully managed and resolved support tickets within defined service level agreements
• Assisted in identifying and troubleshooting network-related problems for residential and business customers.