PETER MUIA KIMEU

• Overall purchasing and pricing of goods
• Training of new staff and setting targets for them
• Overseeing stock taking, preventing pilferages and wastages
• Staff scheduling and job assignments
• Handling customer complaints and demands
• Setting promotions and in store displays
• Market surveillance and advising management on new market trends to adopt
• Overall supervision of the store
• Opened three more branches

Sales Representative

Sheffield Africa – Nairobi, Kenya

May 2024 – Present

· Promoted and sold commercial kitchen equipment, cold rooms, and stainless-steel fabrications to clients in the hospitality and food industries

· Built and maintained strong client relationships, ensuring repeat business and customer satisfaction.

· Conducted client presentations and on-site consultations to identify customized solutions.

· Collaborated with the installation and commissioning teams to ensure seamless project execution.

· Provided post-sales support and training to customers for equipment usage and maintenance.

Key Achievements:

Exceeded targets by 20% in the first 3months.

Secured high-value corporate accounts, contributing to the company’s market share growth.

• Company Overview: Franchise included Wammys Mini Supermarkets, Restaurant, 25 Residential and 50 Commercial Houses, Bakery and Maize Milling Plant
• Oversee and ensure seamless operations of all the franchise
• Ensure rental income is paid and reports handed on time
• Source new tenants and manage existing ones
• Facilitate repair works and routine maintenance
• Source, list and negotiate terms for new suppliers, customers and other business partners
• Handle and solve customer, partners and staff concerns
• Represent the company on matters related to the county or national government
• Franchise included Wammys Mini Supermarkets, Restaurant, 25 Residential and 50 Commercial Houses, Bakery and Maize Milling Plant

• Being the principal assistant to the manager and sitting in for him/her when absent
• Making periodic shop reports to the manager and preparing supervisors schedules
• Formulating functions that will ensure the store’s monthly sales targets including Corporate sales and franchise partners are met and shared in advance
• Making sure the shop floor, receiving, bakery, food court, cash office (overall departments) run smoothly
• Empowering teams to deliver a great customer shopping experience and monitor customer satisfaction
• Receiving daily updates from the supervisors on stock levels, sales and prepare a report on the same
• Assisting in overseeing the branch staff performance, training, recruitment and attendance
• Assisting in the planning and scheduling of branch activities including deliveries, security and repairs
• Develop, implement and monitor rotas and shifts covering evenings, weekends and holidays to ensure no operational disruption at the branch
• Managing facility assets including promptly addressing maintenance and safety issues and daily maintenance of floor conditions
• Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
• Monitor store cleanliness, appearance and maintenance as per company policy
• Ensuring that branch security activities are carried out as required i.e
• Open and close the branch outlet on a daily basis
• Co-chairing with the branch manager monthly staff meeting
• Supplier follow up on delivery

• Assisting the Assistant Branch Manager at the Front Office in being the Customer Champion and ensuring that customer service delivery processes are in place
• Being visible and available on the shop floor to interact with customers to and help staff to resolve special customer issues to ensure customers are assisted to their satisfaction and in time
• Lead staff by example by acting as the customer service standard benchmark
• Being the custodian of customer feedback process by gathering feedback (from staff, through Floor Supervisor) tracking and managing the process for the resolution of complaints to ensure customer satisfaction
• Cascading customer feedback to staff
• Carry out periodic coaching and on-the-job training at the branch, as well as classroom training as per training programmes
• Capturing issues impacting on customers and escalating weekly to concerned seniors
• Ensuring that customer service policies and procedures e.g
• Complaints procedures, Returns & Exchange procedures are in place and communicating (inform and educate) to customers the company policies & procedures on service delivery
• Being the custodian of the forgotten items records and customer’s property left in the shop and doing follow ups for their collection
• Working closely with Floor (in store) Supervisor to ensure operations are in sync
• To ensure constant presence, visibility and interaction with customers by staff at branch touch points to ensure continuous customers assistance
• Daily monitoring of staff’ performance as well as regular appraisal of staff to ensure their performance as per standards and that any gaps in skills are addressed through coaching and on-the-job training
• Ensuring that the staff are fully uniformed, are well groomed and presentable
• Cascading communication to staff on all issues impacting on the delivery of services to customers
• Loyalty and credit card management

• Shop closure: closing and opening of the shop on time for business
• Merchandising: making sure all shop displays meet the Company standards at all times
• Hygiene: 100% cleanliness of products, shelves and floor are adhered to by shelf stockers
• Ticketing: Making sure all products are well priced with correct labels and that products displayed have scan codes that meet company standards through periodic audits
• Shrinkage Management: Ensuring proper rotation and management of expiries and shop soiled products and that Company policy on short expiries is operational through proper book keeping
• Pricing: Ensuring that all products on the shelf are properly and clearly priced, on-scanning products are not displayed for sale until bar codes are rectified to ease customers shopping experience
• Price Comparisons: having periodic product price comparisons of the branch’s top 250 lines as well as regular competitor analysis and market intelligence are done and reports sent to immediate seniors
• Ordering: Ensure scientific ordering process is followed using required tools, management of stockholding in line with company stockholding policies and management of missing lines
• Store Maintenance: proper product stocking, stacking, product rotation, expires tracking and general store cleanliness are done by category assistants
• Stock take preparations: Planning and execution of shop floor cyclic counts on a weekly basis, continuous monitoring of bin alignment and management of stock holding is done as per laid down procedures
• Staff Scheduling: Ensuring there is sufficient coverage on the shop floor by proper staff planning to ensure constant visibility and assistance to customers at all times through having well planned scheduling for all staff
• Good Grooming: Making sure that employees on the floor are fully uniformed, well groomed and presentable to interact with customers
• Product Knowledge: Ensuring that staff are knowledgeable about products on sale, are able to offer substitutes and handle customers with specific requests
• Customer complaints resolution: Ensuring that any customer related issues are well managed and resolved to ensure that our customers are kept happy

• Monitoring of Missing Items and order creations
• Ensuring that stock take, Cyclic Counts are done properly/accurately
• Product Merchandising: making sure that merchandise for sale in the shop floor are well displayed and are in good saleable condition
• Housekeeping: Ensuring that shop floor, products for sale and shelf are clean to ensure enhanced purchase
• Pricing: Making sure that all products on the shelf are well priced & bar-coded and that there is an updated clear item shelf labels
• Customer Service Delivery: being constant present in the designated category for continuous active interaction with customers for assistance
• Shrinkage Control: minimizing loss of merchandise through expiries, damage and theft or mishandling and communicating to immediate seniors

• Isle management involving ordering, shelf stocking, pricing, stocktaking, shrinkage management and customer service
• Physical receiving of products from suppliers by ensuring they are of the right quality and quantity as per order, managing receiving registries and ensuring return policy is adhered to
• Ensure POS receipt coincide with the physical item bought by customers both quantity, description and size and that customers are escorted to the parking lot
• Greeting and welcoming customers and guests, receiving and respond to customer call enquiries and channeling them to the relevant departments, managing the visitors book
• Responding to quotations and pro forma invoices, ensuring corporate sales targets are met for individual clients, client visits and informing them of new products in the market, discounts and in store promotions, manage client accounts to ensure payments are made on time, advice on potential customers would be corporate