Peter Moran
Nairobi
Summary
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
19
years of professional experience
Work History
Branch Manager
Prime Bank Ltd
06.2024 - 02.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
I&M Bank Ltd
10.2017 - 02.2024
- Increased branch profitability to 300% by implementing effective business mobilization strategies and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills leading to an impressive asset and liability portfolio of approx. Kes.4.0 billion.
Relationship Manager
I&M Bank Ltd
12.2009 - 09.2017
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increase in revenue growth by 200%.
Trade Finance Officer
Commercial Bank Of Dubai
01.2006 - 05.2009
- Streamlined trade finance processes by implementing efficient workflow systems and reducing turnaround time.
- Enhanced customer satisfaction through the timely management of trade finance transactions and addressing client concerns proactively.
- Ensured compliance with regulatory requirements by conducting thorough due diligence on all trade finance transactions.
- Managed complex trade finance portfolios, achieving high levels of customer retention and satisfaction.
Education
Business Administration
The Association of Business Executives (ABE)
UKHigh School Diploma -
University of London
Nairobi, Kenya01-1999
Bank Finance
The Kenya Institute of Bankers
Nairobi, KenyaRelationship Management
The Kenya Institute of Bankers
Nairobi, KenyaDebt Recoveries & Collection
The Kenya Institute of Bankers
Sustainable Finance Initiative (SFI)
Kenya Bankers Association
Nairobi, KenyaSales Force Effectiveness
Mckinsey & Company
Nairobi, KenyaSkills
- Business Development
- Process Improvement
- Relationship Building
- Strong Team-Builder
- Revenue Generation
- Decision-Making
- Financial Services
- Problem Solving
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Software
Finacle Core Banking
Document Management System (DMS)
Microsoft Office / Outlook
Quote
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureInterests
Health / Fitness
Evolving Science / Technologies
Timeline
Branch Manager
Prime Bank Ltd
06.2024 - 02.2025
Branch Manager
I&M Bank Ltd
10.2017 - 02.2024
Relationship Manager
I&M Bank Ltd
12.2009 - 09.2017
Trade Finance Officer
Commercial Bank Of Dubai
01.2006 - 05.2009
Business Administration
The Association of Business Executives (ABE)
High School Diploma -
University of London
Bank Finance
The Kenya Institute of Bankers
Relationship Management
The Kenya Institute of Bankers
Debt Recoveries & Collection
The Kenya Institute of Bankers
Sustainable Finance Initiative (SFI)
Kenya Bankers Association
Sales Force Effectiveness
Mckinsey & Company
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