Peter Moran
Banker
Nairobi
Summary
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
18
18
years of professional experience
Work History
Branch Manager
I&M Bank Ltd
10.2017 - Current
- Increased branch profitability to 300% by implementing effective business mobilization strategies and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills leading to an impressive asset and liability portfolio of approx. Kes.4.0 billion.
Relationship Manager
I&M Bank Ltd
12.2009 - 09.2017
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increase in revenue growth by 200%.
Trade Finance Officer
Commercial Bank Of Dubai
01.2006 - 05.2009
- Streamlined trade finance processes by implementing efficient workflow systems and reducing turnaround time.
- Enhanced customer satisfaction through the timely management of trade finance transactions and addressing client concerns proactively.
- Ensured compliance with regulatory requirements by conducting thorough due diligence on all trade finance transactions.
- Managed complex trade finance portfolios, achieving high levels of customer retention and satisfaction.
Education
Business Administration
The Association of Business Executives (ABE)
U.KBank Finance
The Kenya Institute of Bankers
Nairobi, KenyaSales Force Effectiveness
Mckinsey & Company
Nairobi, KenyaSustainable Finance Initiative (SFI)
Kenya Bankers Association
Nairobi, KenyaSkills
- Business Development
- Process Improvement
- Relationship Building
- Strong Team-Builder
- Revenue Generation
- Decision-Making
- Financial Services
- Problem Solving
- Team Leadership
Timeline
Branch Manager
I&M Bank Ltd
10.2017 - Current
Relationship Manager
I&M Bank Ltd
12.2009 - 09.2017
Trade Finance Officer
Commercial Bank Of Dubai
01.2006 - 05.2009
Business Administration
The Association of Business Executives (ABE)
Bank Finance
The Kenya Institute of Bankers
Sales Force Effectiveness
Mckinsey & Company
Sustainable Finance Initiative (SFI)
Kenya Bankers Association
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