PETER MBUI KAMAU
Nairobi
Summary
Oversaw daily operations to enhance efficiency and productivity while aligning with strategic goals. Experienced as a Remote and Onsite ICT Support Officer, providing user support and maintaining systems in a fast-paced environment. Proficient in multiple platforms, programming languages, and embedded systems, utilizing cutting-edge tools for optimal support. Demonstrated ability to manage independent projects and collaborate effectively within a systems team.
Overview
20
20
years of professional experience
Work History
Head Remote ICT Operations and Services
Galaxy Dynamics Ltd
02.2019 - 04.2025
- Responsible for both regional and local offices support services.
- Roles include;
- Team leader in ensuring operational strategies, processes and planning are in line with the organization goals
- Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools were correctly applied.
- Liaised directly with end users to clarify, analyze and resolve reported issues, delivering high standards of customer service.
- Backup of System files, user files and emails as well as data recovery.
- Report writing on IT/TC activities, costs as well as identifying trends/issues in cost
- Network installation, configuration and troubleshooting.
- Maintenance of shared resources and shared folders.
- Installation and software systems upgrades.
- Networks administrative tasks.
- Training and support of existing users.
- Ensuring users adhere to the Organization ICT policy.
- Responsible for Reviewing IT Standard Operating Procedures (SOP) for consistency with the changing environments.
ICT Officer
Islamic Relief -Kenya
06.2017 - 12.2018
- Responsible for both regional and local offices IT support.
- Roles include;
- Supervising the implementation of the ICT operations plan and thereafter ensuring that all equipment are in good working conditions at all times as to meet the ICT needs of the offices in the region i.e Somalia, South Sudan, Ethiopia and Kenya Field Offices at Dadaab, Wajir and Moyale Kenya.
- Discussing infrastructure needs with the Head of offices and provide input for the budget submission
- Maintaining an up-to-date inventory of all infrastructure equipment.
- Maintain an up-to-date inventory of all infrastructures in both regional and country offices.
- Providing coaching, and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
- Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations for security communications
- Advising the management on the best systems and current trends, was part of the team that advised the organization on the current system we are using, some benefits includes: paper work reduction thus reduction in operational costs, controlled access i.e. a user is only able to perform an action using his/her credentials, additional 3 level checker, where an inputs is passed through 3 levels before it gets approved thus maintaining integrity and accountability.
- Procuring the best service provider in terms of ICT assets and services i.e Data Solutions in VSAT and Regional Broadband Global Area Network.
- Responsible for Disaster preparedness on the tools staff might use as well as quarterly drills on the same.
- Liase with Health Department in training of Health Information System.
Itek Solutions Ltd
01.2016 - 05.2016
- Company Overview: ICT Consultants and Support
- Roles includes;
- Projects Implementations-Provided IT solutions to Humanitarian Organization e.g Islamic Relief.
- Customer Relationship Management and Support-Installation WAN and LAN.
- Voip and call Center configuration and setup.
- Marketing IT Products and Services.
- Training new users.
ICT Department-Head Office
Equity Bank Ltd
09.2009 - 11.2015
- Company Overview: -under various capacities.
- ICT Service Desk Bank Support; this includes Core Banking System both Level 1 and Level 2 Support.
- Registration of Turkana Community at Lodwar through HSNP in the system to enable distribution of funds.
- Systems Administration, data backup and recovery.
- Wireless Devices Configuration and troubleshooting.
- Preventive maintenance.
- Project management and implementation.
- Report writing and recommendation to best systems and processes.
- Training users on the changes done in the system.
Marketing
Professional Marketing Services (PMS)
02.2009 - 09.2009
- Duties and responsibilities
- Team Leader for sales promoters.
- Training Sales promoters.
- Allocating stores to sales promoters.
- Report writing and presentation
Information Technology-(Networking, Web Designing, Databases)
Fourth Dimension Computer College (Nairobi)
Nairobi
02.2008 - 12.2008
- Duties and responsibilities
- Head of Information Technology Department.
- Teaching IT courses.
Marketing
Kenya Breweries Limited
08.2005 - 12.2005
- Duties and responsibilities
- Issuing of Point Of Sale materials to various regions.
- Book keeping stock control reorder level.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
12-2008
Diploma - Information Technology
Jomo Kenyatta University of Agriculture and Technology
07.2005
Kenya Certificate of Secondary Education (KCSE) -
Kiaguthu Boys School
Skills
- Network troubleshooting
- Data recovery
- System administration
- Software installation
- User training
- Project management
Languages
English and Kiswahili
References
- Paul, Kirira, Managing Director, info@galaxydynamics.net, +254(0)722635799, Galaxy Dynamics Ltd, Nairobi, Kenya
- Juliet, Kiritu, C.E.O, juliet.kiritu@gmail.com, +254711126736, SMARTLINE LTD, P.O.Box 1036-00900, Kiambu
- Evanson, Njogu, evansonnjogu@yahoo.co.uk, +254725325895, Ministry Of Interior, P.O.BOX 30510-00100, Nairobi, Kenya
References
References available upon request.
Personal Details
- Nationality: Kenyan
- Date of birth: 6th Dec 1982
- ID number: 22741951
- Spoken & written languages: English and Kiswahili.
Timeline
Head Remote ICT Operations and Services
Galaxy Dynamics Ltd
02.2019 - 04.2025
ICT Officer
Islamic Relief -Kenya
06.2017 - 12.2018
Itek Solutions Ltd
01.2016 - 05.2016
ICT Department-Head Office
Equity Bank Ltd
09.2009 - 11.2015
Marketing
Professional Marketing Services (PMS)
02.2009 - 09.2009
Information Technology-(Networking, Web Designing, Databases)
Fourth Dimension Computer College (Nairobi)
02.2008 - 12.2008
Marketing
Kenya Breweries Limited
08.2005 - 12.2005
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Diploma - Information Technology
Jomo Kenyatta University of Agriculture and Technology
Kenya Certificate of Secondary Education (KCSE) -
Kiaguthu Boys School
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